SHOWROOM SALES COORDINATOR

2 weeks ago

Seattle, United States MOHAWK ESV, INC Full time

Join to apply for the SHOWROOM SALES COORDINATOR role at MOHAWK ESV, INC Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. The Showroom Sales Coordinator is an established performer that works to facilitate and support the Customer Experience function by coordinating with internal partners. This role is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations. Expected base pay rates for the role will be between $23.41/hr and $29.22/hr at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs. Duties and Responsibilities Investigate claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues. Communicate and follow up with Sales Agents during after-sales transactions, both internal and external. Communicate and coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim. Coordinate customers' shipping and scheduling requirements with Logistics, Mohawk Fleet, Field Services, and external contractor customers' shipping requirements for delivery and installation of replacement orders. Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness. May assist with the development and administration of training workshops as it relates to customer experience. Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics. Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer. May process invoices and customer reports as needed and work with the credit department on accounts receivable. May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts. Assist with special projects as needed. Perform other duties as needed. Required Experience and Education Bachelor's degree in a related field preferred. 2-4 years' relevant experience OR equivalent combination of education and experience. Previous customer service experience required. Competencies Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards. Seniority Level Entry level Employment Type Full-time Job Function Design, Art/Creative, and Information Technology #J-18808-Ljbffr

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