PL Associate Agency Development Consultant

PL Associate Agency Development Consultant Worcester, MA, USA • Howell, MI, USA Job Description Posted Thursday, November 13, 2025 at 5:00 AM For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our PL Operations team is currently seeking an Associate Account Development Consultant to join our team. This is a full time, exempt role. This position is eligible for a fully remote arrangement. The actual job title and level may be flexible dependent on candidate qualifications and experience (Agency Development Consultant) POSITION OVERVIEW The Associate Account Consultant is a member of the Agency Development Consulting team for the customer service center. Reporting to the director, PL Operations, CSC agency development, this position is responsible for helping to deliver a best-in-class experience for our agents enrolled in the Customer Service Center (CSC) and to drive their overall engagement with our organization. This role will collaborate with teammates and other Personal Lines stakeholders, to help provide agents with the tools, resources, and support they need to be successful. IN THIS ROLE, YOU WILL: Partner with the Agency Development Consultants and develop and maintain strong relationships with agents and territory sales managers. Provides support in the coordination and execution of new agency prospecting, agency enrollments and on-boarding, agency training, meeting set up, and agency marketing designed to improve agency satisfaction, loyalty, and engagement as it pertains to the Customer Service Center Work with the Agency Development Consultants to create and curate sales collateral, playbooks, and training materials. Maintain a central repository of resources accessible to help increase agency engagement. Organize events, webinars, and workshops to foster agent engagement, and to celebrate agent achievements and milestones. Monitor agent performance metrics and identify areas for improvement. Collaborate with internal stakeholders to track agent success and adjust strategies accordingly. Responds to agent Customer Service Center related questions and help coordinate in troubleshooting service issues. Travel with, and sometimes without the Agency Development Consultant within assigned territory to meet with agency staff. WHAT YOU NEED TO APPLY: 2-4 years industry experience with a client service mindset and desire to take on challenging projects Proven experience in sales enablement, training, or a similar role. Strong communication skills, both written and verbal. Ability to develop solid working relationships with agents and various levels of leadership. Passion for enhancing the agent experience and driving results. Knows the key indicators that drive agency and company success. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match PTO Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. #J-18808-Ljbffr