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Product Technician
3 weeks ago
Job Summary
The Product Technician is responsible for providing Carlisle Architectural Metals (CAM) technical support to customers, architects, engineers, and contractors as well as providing technical support to the Sales Team. The Product Technician will produce project specific shop drawings for all metal brands within CAM.
Duties and Responsibilities: Other duties may be assigned.
- Coordinate technical efforts with the Senior Manager and department team.
- Assist in the setup of project information and detailing process.
- Provide technical support for customers and CAM sales staff.
- Maintain and manage project plan and spec file storage system process.
- Process project shop drawings per bid documents.
- As required, compile project Bill of Material (BOM) with shop drawings.
- Update and maintain CAM standard CAD details.
- This position uses the following equipment in the course of the job duties:
Computer, printer, and general office supplies, telephone, and smart phone (iPhone). Microsoft Office 365, AutoCAD
- Office setting at a manufacturing facility. There may be exposure to loud machinery and dust.
- Business hours are Monday-Friday, 8-hour shift.
- May be required in certain job settings.
Required Skills/Abilities/Knowledge:
- Ability to read architectural plans and drawings
- Proficient operation of AutoCAD
- Excellent customer service skills
- Strong verbal and written communication skills
- Roofing industry knowledge, metal preferred, and/or general construction knowledge
- Understanding and comprehension of complex math problems and written/verbal customer demands.
- Ability to make sound decisions under stressful or very time-sensitive situations
- Solid problem-solving skills
- Strong time management and organization skills; detail oriented
- Able to prioritize work and competing tasks and utilizing company resources in an effective manner to meet customer demands.
- Ability to manage multiple, complex projects and communicate effectively with sales and operations teams
- Self-motivated.
- Minimum of an associate degree in architectural design/drafting or a related technical field.
- Minimum of two (2) years of experience working in the roofing industry, architectural metal sales and/or construction.
- Ability to conduct professional business daily.
- Knowledge of computer systems and previous experience with programs such as Microsoft Office Suite and AutoCAD Experience.
- Solid problem-solving skills.
- Strong time management skills.
- Able to read and comprehend construction documents.
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