Vice President of Customer Success
4 weeks ago
Responsibilities The VP, Customer Success establishes and implements a vision for customer service that wins the company “carrier of the year” awards for new and established customer accounts. Leads and mentors a team of customer service associates, managers, and a director to win the company more service awards. The goal is to grow high potential accounts into winners, while making established and mature accounts more sustainable. Implements roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division. Directs process, procedures, & systems improvements. Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc. Collaborates & aligns with the brokerage team to move excess freight opportunities. Works with the sales team to onboard, service, and grow accounts. Works together with the dedicated contract carriage operations team. Background Required Bachelor's degree Experience in Customer service leadership within logistics, transportation Trophy case of “Carrier of the year” awards Customer growth & retention Long-term planning and strategy Hire, mentor, coach, develop team ( 25 associates SOP & KPI Development Process improvement AS / 400, Mcleod, Manhattan (Hemispheres, and Load Analyzer) Process automation (preferred) Other essential abilities and skills Excellent communications (i.e., verbal, written, presentations) Collaborative Leadership Strategic & analytical thinking High Energy, persistence, and result driven Job Benefits 401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance Benefit Conditions Only full‑time employees are eligible. Join the MVT family Mesilla Valley Transportation is hiring a Vice President of Customer Success in El Paso “Where family, careers, and success come together” #J-18808-Ljbffr
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Vice President of Customer Success
3 weeks ago
El Paso, United States Mvt Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
2 weeks ago
El Paso, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
5 days ago
El Paso, United States Mvt Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
4 days ago
El Paso, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
3 weeks ago
El Paso, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./p pAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and...
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Vice President of Customer Success
2 weeks ago
El Paso, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
2 weeks ago
El Paso, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
2 weeks ago
El Paso, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
6 days ago
El Paso, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./ppAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
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Vice President of Customer Success
2 weeks ago
El Paso, TX, United States MVT Holdings Full timepCome join the MVT family!!! MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX! Click More Information to apply./p pAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes?...
