Service Advisor- Fleet

4 weeks ago

Hamilton, United States Ricart Automotive Full time

Ricart Automotive is the nation's largest single-point auto mall, with over 67 acres and outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, we are trusted, we are sharp, we are welcoming and we are ONE team We offer our customers a one-stop shopping experience with seven new car brands, a nation-leading pre-owned showroom, an industry-leading consumer-friendly parts and service department, and the oldest Harley Davidson dealership in the country. We are a third-generation family-owned business that takes pride in providing an outstanding experience to all of our family of employees and customers. Thank you for being a part of the Ricart family

Responsibilities:

  • Greet customers, and listen to their description of their concerns or maintenance needs. If a vehicle requires additional repairs not mentioned in the initial repair order, they will work up an estimate and call/approach the customer for permission to complete the work.

What We Need From You Job Duties and Requirements:

  • Be aware of all appointment times and greet customs within 5 seconds of entering the facility.

  • Confirm the mailing address/email/text/billing information option and confirma good method of contact for the transaction.

  • Go over the primary reason for visit with customers- ask probing questions, fill out diagnostic worksheets, and possibly offer a test drive with the tech.

  • Complete a walk-around inspection checking tires, for damage, and wiper blades.

  • Once all services have been identified and properly recorded by the advisor, reconfirm all items being addressed, and get confirmation from customer by signature/initials on repair order, with completed initial estimate.

  • Develop estimates by costing materials, supplies, and labor; calculating the customer's payment, including deductibles.

  • Explain estimates and expected return of completed vehicle. Obtain customer's approval of estimate.

  • Arrange towing and transportation.

  • Verify warranty and service contract coverage by examining records and documents.

  • Answer incoming calls.

  • Attend continuous online and in-class training to better knowledge of vehicle brands.

  • Have detailed conversations with extended warranty companies and fleet companies to gain approval for customer vehicle service needs.

  • Contact customers 2 days after their vehicle is picked up from a repair visit. This is to confirm repairs were completed correctly.

  • Maintain an open repair order list- update every Thursday with an explanation of why the vehicle is here.

Essential Job Functions:

  • Must have and maintain a valid driver's license with less than 9 points to remain insurable and able to drive on company property

  • High school education or equivalent

  • Automotive experience preferred.

  • Customer service excellence.

  • Attention to detail.

Ricart Automotive is an equal opportunity employer.

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