Client Manager
1 month ago
Summary:
As an employee of JOH, this position is responsible for all goals, objectives, and policies that the client may establish in accordance with JOH’s policies and procedures. The Client Manager/Account Executive should develop positive working relationships, convey a willingness to help the clients, customers and JOH associates, and project a professional image at all times.
Reports to: Divisional Vice President
FLSA Status: Exempt
Responsibilities:
Ø Deliver mutually agreed upon financial goals, sales goals of our clients’ business for JOH.
Ø Responsible for all aspects and details of the client’s business.
Ø Work closely with sales, category management, and marketing teams in the creation and administration of promotional calendars/planners.
Ø Develop and maintain a solid working relationship with all Associates.
Ø Communicate with client and keep client informed of all key elements to include competitive information and activity, category review dates, business status updates, trade functions, personnel changes, etc.
Ø Respond in an urgent manner to client’s needs.
Ø Develop promotional program customized to the specific retailer, wholesaler.
Ø Manage client’s promotional funds and track expenditures to ensure desired results are achieved.
Ø Provide client with summary of results achieved on each promotion with and interim reports on status of items presented. (Post Performance Analysis)
Ø Establish realistic budget objectives with the client.
Ø Assist headquarter sales representatives in preparing presentations on behalf of the client.
Ø Direct involvement in presentations of new products and new lines to include product placement/schematics, retail pricing objectives and speed to shelf initiatives.
Ø Prepare and/or deliver effective sales presentations including category analysis, existing and proposed schematics, promotional planners, retail pricing recommendations, and develop action plan.
Ø Supply all headquarters sales teams with pertinent information.
Ø Set customer appointments for client market visits including retail store checks.
Ø Properly prepare for and conduct formal business reviews as required by client and JOH.
Ø Ensure that client’s products receive the appropriate attention and sales effort of entire organization.
Ø Make accurate commission projections to be presented at the annual budget meeting; maintain monthly updates and communicate budget variances for appropriate adjustments.
Ø Communicate to JOH management all pertinent information regarding manufacturer’s business. (Monthly Management Report)
Ø Participate in functions and events as directed by JOH and client which may include but not limited to Trade Shows, Broker Advisory Committee, Conventions, Dinners, Trade Events and Sales Meetings.
SKILLS / KNOWLEDGE / ABILITIES REQUIRED
Language Skills
Ability to read and comprehend detailed instructions, short correspondence, and memos
Ø Ability to write detailed correspondence
Ø Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ø Ability to read and interpret documents such as client instruction manuals, and JOH company procedure manuals
Mathematical Skills
Ø Must have knowledge of basic mathematical concepts
§ Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
§ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Ø Ability to use calculator to perform simple functions
Reasoning Ability
Ø Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Ø Ability to review and interpret syndicated data (i.e., Circana, Nielsen)
Technical Skills
Ø A solid understanding of Microsoft Office including Word, Excel, PowerPoint, and Outlook. The ability to access and utilize internal databases and in-house category analysis software.
PERFORMANCE AND/OR EDUCATION PREREQUISITES
Ø Bachelor’s Degree preferred
Ø Must have CPG Experience
Ø Experience with Circana & Nielsen syndicated data
Ø Experience in the brokerage industry helpful, but not necessary
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and climb or balance. In addition, the employee must be able to drive to and from customer locations. The employee must frequently lift and/or move up to forty pounds. Specific vision abilities required by this job include close vision.
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