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Health Center Supervisor
1 month ago
QuadMed is seeking a full-time Health Center Supervisor to join our Quad Health Center in Sussex, WI GENERAL PURPOSE OF JOB The Health Center Supervisor will actively manage the clinical operations of single site or multiple centers with a focus on prevention and wellness to coordinate the care of patients in a health and wellness center setting. This position is primarily focused on managing staff to efficiently and effectively run the daily operations and identify and proactively address the unique issues within the practice. Responsible for the on-site supervision of single site or multiple centers with a focus on prevention and wellness to coordinate the care of patients in a health and wellness center setting. Supervise the clinic(s) daily operations, including but not limited to front desk, supply ordering, patient scheduling, and quickly resolve day-to-day issues. Works collaboratively with a multidisciplinary team within the clinic(s), providing clinical and/or front office functions, commiserate with training, education and licensure. KEY RESPONSIBILITIES Leads health and wellness center Medical Assistants, nurses, Biometrics and front office (reception) staff. Leader responsibilities include talent acquisition, employee development, employee relations issues, scheduling, training, on-boarding, staff communication, and performance management Works closely with Health Center Manager and staff to deliver quality patient care aligned to the client service contract Monitors health and wellness center environment; works with Health Center Manager other departments to quickly resolve day to day issues; escalates appropriately and presents solutions to the Health Center Manager Compiles input and administers staff performance appraisals for direct reports. Partners with Health Center Manager and others as appropriate during performance appraisal process Orders and maintains clinic supplies at appropriate levels Completes incident reports as needed; conducts or aids during investigations and the resolution of complaints. Carries out mitigating measures and informs other departments as needed. Escalates more complicated or complex incidents to Health Center Manager Monitors compliance of Operations reporting outcomes in Epic, work queue management, and performance on patient satisfaction survey Understands and complies with all regulatory, procedural, and licensing requirements Ensures day-to-day compliance on an ongoing basis with AAAHC requirements throughout the HWC. Maintains EHR Super User status; provide Super User support to HWC team and others as needed Travel may be required JOB REQUIREMENTS Education: Graduate from an accredited medical assistants' program with AAMA certification; or Associate Degree in Business, Healthcare Administration, Nursing, or closely related field Bachelor's degree in business, Healthcare Administration or Nursing or closely related field preferred Experience: At least one (1) year of lead experience (with direct or indirect reports) in a healthcare setting. Minimum three (3) years of clinical experience preferred Familiarity with practice management software and electronic medical records strongly preferred Certificates, Licenses, Registrations: Current CPR (BLS) certification or must be obtained within 60 days of hire Knowledge, Skills & Abilities: People leadership-build a strong sense of common purpose aligning with mission and vision, across all work groups Set priorities, identify and resolve problems effectively and efficiently Act as a trusted advisor and inspires confidence to support the objectives of QuadMed and client success Excellent oral and written communication skills along with the ability to listen, understand and influence Champion organizational innovation and improve innovation capabilities across the team Support the primary care physician model and have an overall knowledge of clinical services and the ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance Respond effectively and meet time deadlines and perform effectively and decisively under pressure. Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines Positive role model for clinic staff Communicate effectively with staff, patients, patient families or caretakers, physicians and other's ability to coordinate and maintain patient satisfaction Possesses strong computer skills including experience with MS Word, Excel and Power Point Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion #J-18808-Ljbffr
