Express Lane Service Advisor

2 weeks ago

Suffolk, United States Duke Chevrolet GMC Full time

Duke Chevrolet GMC has a great opportunity for an Express Lane Service Advisor/Consultant. We offer an excellent working environment with great people, training, and the opportunity to advance. Our service center is very busy with a great loyal customer base that is growing 

We are a 55+ year family owned Chevrolet GMC dealer with a reputation for integrity, employee satisfaction and customer loyalty. Our team members are not just another number, we don't have corporate big boss attitudes. We value and appreciate our team greatly and know our team members are the greatest asset for success. As such, we treat all employees with respect and appreciation for their contributions. We have a great group in service that work very well together to help our customers. Read our Google reviews below to learn from our customers

Read Our Google Reviews

At Duke Chevrolet GMC, it is our goal to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Our team is our greatest asset and we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

What We Offer

  • Medical and Dental
  • Training
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Training
  • Family owned and operated over 53 years.
  • Long term job security
  • Health and wellness
  • Flexible Work Schedule
  • No Sundays
  • Discounts on products and services

Summary:  The Express Lane Advisor is responsible for scheduling express service such as oil changes, tire work etc. And responsible for coordinating all of our pre-owned service and reconditioning work. Plus identifying and documenting service, maintenance, and repair service for customers. 

Essential Duties and Responsibilities include the following:

  • Works with customer and technician to identify required maintenance.
  • Advises customers on necessary and recommended services.
  • Offers additional services and repairs to customers.
  • Compute’s cost of replacement parts and labor to restore vehicle to condition specified by customer.
  • Estimates cost of mechanical, electrical, or other repairs.
  • Enters itemized estimate on service order and explains estimate to customer.
  • Schedules appointments with customer.
  • Coordinates service and reconditioning of pre-owned inventory. 
  • Meets dealership’s standards for repair and order production.
  • Maintains CSI at or above Company standards.
  • Maintains an organized, clean and safe work area.
  • Participates in required training.
  • Records all hours worked accurately in company timekeeping system.    
  • Follows Safeguards rules and regulations.
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures,
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Other duties as assigned,

Qualifications: 2+ years experience in express service scheduling.

Education/Experience: Customer service industries. Excellent interpersonal, customer service, and organizational skills. Working knowledge of the mechanical operations of vehicles.

Certificates and Licenses: Valid Driver’s License and

Computer Skills: Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Duke is an equal opportunity employer as well a drug and alcohol free work place, we'd even drug test Mickey Mouse You must have a reliable vehicle of your own for transportation to and from work.

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