Outreach Coordinator

15 hours ago

Maitland, United States Hiregy Staffing Full time

Location: Remote, must be local to Orlando Pay: $16.50/hr Shift: Tues to Saturday from 11 to 8pm in a HIPAA-compliant remote setting. Type: Contract (long term, no end date) Job duties: Answer inbound calls from members, providers, and other resources courteously, respectfully, and timely. Capture relevant information about the members demographics and healthcare information and document in the members record Follow approved scripts, ensuring members understand and are comfortable with the terms, and respond to resistance persuasively and with professional courtesy Present a positive, professional, high-energy engaging approach to members and team members Report member feedback, including concerns, hesitation, complaints, and escalations, immediately to leadership following the policy and procedure established Meet daily/weekly/monthly goals set by the department (i.e., number of outbound calls, call quality standards and enrollment targets) Demonstrate empathy with our users who are on a healthcare journey. Gather user feedback and disseminate it amongst the team. Work within multiple systems, including customer relationship management platforms, telephony, email, and other systems as required. All other duties as assigned Requirements: No previous commitments MUST have Ethernet connection in designated workspace MUST have at least 1+ year of related customer service experience, overcoming objections, outbound calling, etc. MUST be able to make 60 outbound calls minimum a day, be persuasive and able to move the call along to get the medical records person to commit to giving us the records Able to be organized to follow back up to make sure they get the records Background check required Drug screening required Employment and education verification required High school diploma required

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