Head of Customer Order Management
4 weeks ago
Head of Customer Order Management page is loaded## Head of Customer Order Managementlocations: Farmington, CTtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R00035049The Head of Order Processing and Delivery Management MT has the responsibility to coordinate and optimize all commercial tasks of the internal sales order processing with the goal of short lead times, cost efficiency, compliance with internal and external regulations, limited risk and guaranteed customer satisfaction.* Oversee coordination and communication to the customer throughout the order processing phase: status of the order, customer requests regarding configuration, dates, etc.* Manage customer purchase order, order confirmation, process machine ordering in SAP, and manage sales order change requests (SOCR)* Contract Management: ensure that standard terms & conditions are applied or manage escalations and approvals of deviations, especially in regards to shipping & payment terms, tax & customs and manufacturer liability* Work on process and tool improvements to increase customer experience, internal process efficiency and transparency* Close collaboration with the Regional Sales Manager team as “process supplier”* Coordinate inhouse communication in regards to Order Delivery Management with other departments, for example Logistics, Service, Smart Factory Team* Support and guide team that performs order intake reporting and sales commission calculation and processing* Support team in processing of the order backlog portfolio: create transparency (real time status tracking of the orders, shipment forecasts), ensure compliance with internal approval processes, manage timely delivery and an evenly distribution of resources* Support and manage special projects and initiatives as assigned* Develop employees, create career paths, define targets and KPIs, take care of a substitution scheme for all essential department tasks**Experience**Excellent communication and organizational skills, including escalation management to clients, other departments and upper management. Problem solving skills and adaptive to change. Ability to lead and perform in a fast pace, dynamic environment. Experience in process design, implementation and KPI based control for larger organizations – Proficient in IT tools for analytics and reporting (e.g. MS Excel, PowerBI, SAP, Smart Sheet etc.). Previous experience in managing a team is required**Education**Bachelors or Masters degree in Business Administration, Industrial Operations Engineering, Logistics or Supply Chain ManagementTRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.[](blob:https://trumpf.wd3.myworkdayjobs.com/44ec0780-4086-4cf6-9029-059ba33217d1)0:00 / 1:21
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Head of Order Management
4 weeks ago
Farmington, United States 231 TUS - TRUMPF, Inc. Full timeA manufacturing company in Farmington, CT is seeking a Head of Customer Order Management. This role involves overseeing order processing, managing customer communications, and leading a team to ensure efficiency and compliance. The ideal candidate has a degree in Business or Logistics, expertise in order management systems, and strong communication skills....
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Head of Customer Order Management
4 weeks ago
Farmington, United States Trumpf, Inc. Full timeAs a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire...
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Head of Customer Order Management
4 weeks ago
Farmington, United States TRUMPF Full timeAs a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire...
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Head of Order Delivery
4 weeks ago
Farmington, United States TRUMPF Full timeA leading high-tech company is seeking a Head of Order Processing and Delivery Management. This role involves overseeing customer communication during order processing, managing purchase orders in SAP, ensuring compliance in contract management, and leading a team. Candidates should have strong communication skills, experience in managing teams, and...
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Head of Fabrication
3 weeks ago
Farmington, United States TRUMPF North America Full timeHead of Fabrication Join to apply for the Head of Fabrication role at TRUMPF North America . As a family‑run, high‑tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the...
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Customer Relations
2 days ago
Farmington, United States ebm-papst Full timeA leading climate technology manufacturer seeks a Customer Relations Representative responsible for managing sales orders, communicating with customers about products and services, and resolving issues. Candidates should have an Associate's Degree or relevant experience, strong communication skills, and be proficient with SAP and Microsoft Office. This...
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Head of Fabrication
3 weeks ago
Farmington, United States 231 TUS - TRUMPF, Inc. Full timeThe Head of Fabrication is responsible for the comprehensive management of the Sheet Metal Production Unit, including strategic oversight of staffing, production planning, budgeting, SYNCHRO processes, and digitization initiatives.### ## **Key Responsibilities:*** **Strategic & Operational Management** + Lead the overall operations of the Sheet Metal...
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Head of Fabrication
4 weeks ago
Farmington, United States Trumpf, Inc. Full timeAs a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire...
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Head of Fabrication
3 weeks ago
Farmington, United States TRUMPF Full timeAs a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire...
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Head of Fabrication
3 weeks ago
Farmington, United States Trumpf, Inc. Full timeAs a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire...
