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Entry Level Customer Service Assistant
2 months ago
Job Title: Entry Level Customer Service Assistant
Company: Think Tell Junction
Location: Los Angeles, CA (On-Site Only)
Job Type: Full-Time (40 hours per week)
Salary: $3,600 to $4,350 per month
About Us: At Think Tell Junction, we understand the significance of staying connected in today's fast-paced world. We are thrilled to welcome you to a realm where communication transcends boundaries, and every conversation is an enriching experience. Join our dynamic team, where we prioritize personal connection and excellence in customer service.
Job Description: We are seeking an enthusiastic and customer-focused Entry Level Customer Service Assistant to join our team. This is an on-site position based in our Los Angeles office—remote work is not an option. You will be responsible for providing top-notch service to our clients, assisting with inquiries, and resolving issues efficiently. This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy working directly with people.
Responsibilities:
- Greet customers and address their questions and concerns in a friendly and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with orders, payments, and other account-related issues.
- Work closely with other departments to ensure customer inquiries are resolved efficiently.
- Handle customer complaints, escalate issues when necessary, and follow up to ensure satisfactory resolution.
- Maintain and update customer records as needed.
- Manage a high volume of incoming calls, emails, and in-person interactions.
- Stay up-to-date on company products, services, and promotions to better assist customers.
Qualifications:
- High school diploma or equivalent required; some college is a plus.
- Strong communication skills—both written and verbal.
- A customer-first attitude with a friendly and positive demeanor.
- Ability to handle stressful situations with patience and professionalism.
- Strong organizational skills and attention to detail.
- Basic computer skills, including experience with Microsoft Office.
- Previous experience in customer service is a plus but not required.
- Must be willing to work on-site in our Los Angeles office—this is not a remote position.
Benefits:
- Competitive salary ranging from $3,600 to $4,350 per month.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth and career advancement.
- Supportive team environment with ongoing training and development.
- On-site perks, including free parking and employee events.
Join Think Tell Junction and be part of a team that values in-person collaboration, innovation, and exceptional customer service. This position offers the opportunity to grow within the company and build lasting connections with both colleagues and customers.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and interest in the position to [email address].
We look forward to hearing from you
