General Manager
7 days ago
With it's newest restaurant, CRG is reimagining the iconic neighborhood Italian spot with bold red-sauce staples, classic cocktails, and a warm, buzzing vibe. Its where timeless tradition meets modern energy, brought to life with heartfelt hospitality and moments made to share.
The General Manager, in collaboration with the Executive Chef, will lead the opening and oversee all restaurant operations, including but not limited to:
Employee Relations
- Manage the interview process, hiring, and effective onboarding of new hires, with support from the HR team, driving excellence
- Drive service standards and manage training in concert with CRG's L&D Manager
- Handle employee coaching and counseling as needed, in collaboration with HR
- Build a rapport between the kitchen and front of house staff to increase communication and collaboration.
- Create and post weekly staff schedules
- Maintain a sound and stress-free environment for all team members.
- Maintain an employee recognition and incentive program to maintain high morale.
- Perform timely employee reviews.
- Effectively supervise the restaurant and bar operation.
- Accurately perform/oversee monthly inventories.
- Analyze sales figures to set, monitor, and control budget for the restaurant.
- Anticipate guests' needs by learning their preferences and habits.
- Assist in any areas of the restaurant that the business needs require.
- Assist in repairs of anything that obstructs the normal operation of the business.
- Conduct daily pre-shift/post-shift and other periodic meetings to increase communication.
- Consistently monitor labor costs to remain within labor budgets when scheduling staff.
- Develop and implement creative solutions for areas of improvement.
- Develop efficient processes to manage and control food and beverage inventory.
- Ensure that hosts are greeting guests and answering telephone calls promptly and cordially.
- Maintain relationships with vendors and manage the ordering and receiving cycle for the restaurant and develop efficient receiving processes.
- Make a constant effort to tailor service and add personalization by greeting guest by name when possible.
- Monitor and observe guest's experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
- Respond to any guest complaints and take necessary action.
- Supervise all restaurant employees and delegate tasks as needed.
- Train, monitor, and maintain the POS System.
- Work with Sr. Director of Sales and Marketing in developing and driving guest outreach, communication, and marketing efforts, including the coordination of private & semi-private events.
Benefits
- Performance - based annual bonus potential
- Performance - based quarterly bonus potential
- 401K with company match
- Monthly competitive dining allowance
- Monthly cell phone reimbursement
- Paid vacation
- Paid sick time
- Floating holidays
- Internal dining discounts
- Paid Parental Leave (2 weeks)
- Medical, dental and vision insurances
- Employer paid long-term disability insurance
- Employer paid life insurance and AD&D
- Employee paid voluntary short-term disability, critical illness, and critical accident insurances
- Bachelor's degree in business administration or hospitality or equivalent experience.
- Experience with openings preferred, not required.
- 5 to 8 years of restaurant experience.
- 5 years of supervisory experience required.
- Experience with P&L reports and working with budgets.
- Experience with POS.
- Strong math skills.
- Experience in training (planning, and implementation).
- Great computer skills (Word, Excel, Outlook, Microsoft Office at a minimum).
- Experience with R365 preferred
- Valid food sanitation management and alcohol awareness certifications (may be obtained upon hire).
- Ability to move and lift up to 25 pounds, occasionally move and lift up to 50 pounds.
- Standing and walking for long periods is necessary to oversee the daily operation.
- Ability to reach objects, stoop or bend as needed. May be required to utilize a ladder.
- Ability to see and hear adequately to monitor operations and interact with staff and clients.
$85,000 - $100,000 plus bonus potential
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