General Manager

3 weeks ago

Phoenix, Arizona, United States Drive Automotive Services Full time

Drive Automotive Services operates 40 + full-service auto repair locations in 5 states. Our brands are Service Street, Pride Auto Care, Kerry's Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco, and Fulshear Tire and Auto. Our locations specialize in top-of-the-line automotive repair and maintenance for all makes and models. Our company is looking for a qualified General Manager.

PURPOSE :

The General Manager's overall responsibilities are to maintain the performance of the store assigned to them. This will include, but is not limited to, sales, goals, forecasting, reporting, hiring, training, and customer service relations. Managing inventory, supplies, employees, and employee record management.

DUTIES / RESPONSIBILITIES :

  • Ensure that the store/shop is a neat, clean, safe, and maintained environment.
  • Assist customers with any inquiries they may have, either by phone or in person, in a professional and friendly manner.
  • Oversee and, when necessary, perform customer service functions including walk-arounds of customer vehicles and services related to automobile repairs.
  • Document repair orders thoroughly and follow through on ticket/customer completion to the end.
  • Maintain proactive communication with Automobile Technicians for status updates to be a part of any changes that need to be communicated with customers.
  • Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
  • Perform opening and closing procedures and bi-weekly timekeeping procedures.
  • Provide timely communication with employees regarding changes, promotions, goals, scheduling, and other necessary information.
  • Follow all safety protocols by ensuring employees are wearing applicable PPE (personal protective equipment).
  • Ensure all employees remain current with all OSHA training and other applicable training assigned.
  • Follow all established procedures (phone scripts, documentation, ordering of parts, customer signature policy, disciplinary policy, etc.), and provide coaching and training.

SKILLS / ABILITIES :

  • Proficiency in Microsoft Office and Automotive Repair Software.
  • Excellent verbal and written communication skills, follow-up skills, and attention to detail.
  • Excellent interpersonal skills with the ability to interact well with different levels of employees and customers.
  • Knowledge of automobile repair with the ability to read and interpret technical manuals.
  • Ability to identify issues and offer resolutions to customer automobile repair needs and communicate effectively with the customer.
  • Good understanding of management practices and techniques.

MANAGEMENT / SUPERVISORY RESPONSIBILITIES :

  • Provide leadership and guidance to the team including training and hiring.
  • Review and approve timeclock punches, schedules, payroll, reports, and daily business and sales.
  • Oversee the day-to-day operations of the business (which includes, but is not limited to, customers, employees, vehicles, reports, scheduling, building) and address needs based on the business requirements.
  • Engage/motivate employees, train, discipline, coach, conduct performance evaluations, and lead/manage the shop.
  • Deliver on commitments/follow-up when applicable (customers and employees).
  • Work with multiple computer systems for reports, data processing, ordering, and employee management.
  • Must be able to work safely in a noisy area with exposure to gasoline vapors and other automobile fluids.
  • Must be able to bend, stretch, kneel, lift, and squat to perform repairs and inspections.
  • May be required to work long hours and multiple days based on business needs.

EDUCATIONAL / EXPERIENCE :

  • Minimum 2 years of experience managing a store or management experience.
  • Minimum 2 years of sales/customer service experience.
  • If in GA or TX, emissions/state certification preferred.

COMPANY BENEFITS :

  • Long-Term and Short-Term Disability.
  • Accident & Critical Insurance.
  • Life Insurance.
  • 401K Retirement plan with employer match.
  • Paid Time Off.
  • Closed Sundays.
  • On-the-Job Training.
  • Potential bonuses based upon store performance and sales.
  • Employee Discount.
  • Employee Referral Program.

NOTE :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above-listed are major responsibilities of this position. They are not intended to cover each aspect of the position, as the scope and duties of a given position may change or be temporarily altered based on the business needs of the Company. Drive Automotive Services is an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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