Director of Laboratory Operations, St. Vincent's Medical Center

Director of Laboratory Operations, St. Vincent's Medical Center Join to apply for the Director of Laboratory Operations, St. Vincent's Medical Center role at Hartford HealthCare. Location St. Vincent's Medical Center (10427) – Bridgeport, CT. Position Summary The Director of Laboratory Services is responsible for the overall operations, leadership, and administration of St. Vincent’s Medical Center’s laboratory, ensuring compliance with Federal (CLIA), State regulatory requirements, and accreditation standards such as the Joint Commission and American College of Pathologists. The Director will utilize a quality system approach focusing on providing accurate, reliable, and timely test services. Key Accountabilities Develops policies and procedures customer, patient, client, and staff centric; plans and implements services that efficiently utilize resources within budgetary constraints while supporting high quality patient care. Leads and directs the development and communication of effective growth strategies and processes, managing changes from current to future state to minimize resistance and maximize engagement. Collaborates with external workgroups and consults with peers and colleagues to define laboratory standards and translate them into usable applications and care patterns, negotiating workable solutions for consistency and continuity across the organization. Proactively addresses and provides solutions for physician issues; collaborates with Pathology and Medical Directors as a dyad partnership to deliver quality laboratory services. Reviews and evaluates the laboratory’s quality assessment plan, indicators, and monitoring; ensures the physical and environmental conditions of the laboratory are adequate and appropriate for testing performed, protecting specimen integrity and personnel while delivering high quality test results in a timely manner. Develops a department budget seeking ways to control or lower cost while achieving overall quality and service goals; establishes operational standards for cost control and collaborates with revenue cycle to ensure accurate billing processes. Ensures adequate staffing and that all staff competencies are current through valid certification or competency reviews; serves as a role model to staff by continuously demonstrating Hartford HealthCare core values, creating employee ownership for their careers and success, and providing staff with positive and actionable feedback. Qualifications Bachelor’s degree in Medical Technology, Chemical, Physical, or Biological Science. Six plus years of progressive operations experience in a clinical laboratory environment. Three plus years of clinical laboratory management experience. ASCP certification or meeting criteria for certification required; MT(ASCP) preferred. Detail oriented, reliable, and able to multi‑task in a fast‑paced, high‑volume work environment. Strong leadership and communication skills, with the ability to build relationships with peers and leadership. Demonstrated ability to bring exceptional business acumen and creativity to managing the lab. Strong member of highly motivated and integrated leadership and operations teams. Recruit, develop, and lead a high performing team and build a positive energetic culture within an organization. Effective verbal and written communication skills; strong presentation skills. Excellent analytical skills and ability to manage for results. Expert level knowledge of laboratory services operations. Develop short and long term operational and strategic plans. Knowledge of Sunquest and EPIC a plus but not required. Benefits & Culture We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments, and community education to countless men, women, and children. We know that a thriving organization starts with thriving employees, so we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Seniority Level Director Employment Type Full time Job Function Research, Analyst, and Information Technology Hospitals and Health Care #J-18808-Ljbffr