IT Operations Analyst

OverviewJoin Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA's Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation's skies safe and connected. We're looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world's most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration. At Peraton, you won't just support the mission - you'll define it.Help shape the future of U.S. airspace safety and efficiency. We are seeking an IT Operations Analyst to join our team of qualified, diverse individuals. The ideal candidate will ensure the availability, performance, and security of IT infrastructure and applications that enable FAA's mission-critical operations. This position offers an excellent opportunity to gain in-depth experience in federal contracting while supporting high-visibility aviation programs.ResponsibilitiesLeverage deep expertise in IT service management (ITSM), operations analysis, and systems integration to guide FAA modernization initiatives, optimize IT workflows, and reduce operational risk.Proven ability to conduct trend analysis and predictive modeling for IT operations.Analyze, optimize, and manage IT systems performance, availability, and capacity planning.Oversee implementation and monitoring of IT service management (ITSM) processes.Lead development of incident, problem, and change management workflows to improve IT reliability.Collaborate with cybersecurity teams to ensure operational alignment with NIST RMF, FISMA, and Zero Trust requirements.Provide technical oversight of infrastructure, applications, and enterprise IT environments.Develop and report on KPIs and performance metrics to FAA leadership.Lead root cause analysis and post-incident reviews, implementing corrective actions.Ensure IT operations support modernization programs and NextGen initiatives seamlessly.Mentor junior analysts and provide guidance on IT operations best practices.QualificationsBasic QualificationsU.S. Citizenship Required.Must have the ability to obtain / maintain a Public Trust clearance.Bachelor's degree and 12 years of experience or Masters degree and 10 years or Associate's degree and 14 years' experience or HS diploma/equivalent and 16 years experience.Expertise in IT service management (ITSM) frameworks such as ITIL.Proven success managing enterprise IT systems in mission-critical environments.Strong knowledge of systems monitoring tools, log analysis, and operational dashboards.Familiarity with cloud and hybrid IT operations (AWS, Azure, GCP).Background in system performance tuning, capacity planning, and availability engineering.Experience with automation and orchestration tools (Ansible, Terraform, ServiceNow workflows).Familiarity with enterprise monitoring platforms (Splunk, SolarWinds, Dynatrace, or equivalent).Preferred QualificationsDirect FAA or NAS configuration management experience.Professional certifications such as ITIL Expert, CASP+, CISSP, or AWS Certified SysOps Administrator.Experience leading IT operations for FAA NextGen programs or aviation-related infrastructure.Experience supporting federal IT environments, preferably FAA, DOT, DHS, or DoD.Excellent communication and stakeholder engagement skills, with ability to brief senior leadership.Familiarity with DevSecOps practices and integration of operations into agile workflows.Experience with resiliency planning, disaster recovery, and business continuity operations.Contributions to federal IT operations policies, standards, or industry working groups.Salary and BenefitsTarget Salary Range: $104,000 - $166,000. Salary is determined by scope, responsibilities, experience, education, location, and contract considerations. May be eligible for overtime, shift differential, and a discretionary bonus.EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment detailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: Information TechnologyIndustries: Civil EngineeringReferrals increase your chances of interviewing at Peraton by 2x. Get notified about new Information Technology Operations Analyst jobs in Washington, DC. #J-18808-Ljbffr