JOB TITLE: MCM SPECIALIST
JOB LOCATION: MELBOURNE, FL
WAGE RANGE*: 36.99-39.00 PER HOUR
JOB NUMBER: 33431462

REQUIRED EXPERIENCE:At least 3 years of experience as a SCCM/MCM administrator or consultant
Experienced with MCM version 2203 or higher
Good understanding of the Operating System and the infrastructure that supports it, including Active Directory - Policies, Groups, and Users.
Strong Powershell scripting experience.
Experienced with Microsoft Windows 10 (20H2 or higher)
Experience with software installations on local machines
Knowledge of computer software, operating systems, hardware and networking
Knowledge of PC Imaging
Detailed oriented and able to work on own initiative
Able to carry out multiple, concurrent assignments
Excellent oral and written communication
Ability to create and manage technical documentation
Bachelor's degree in Computer Science or similar field of study with a minimum of 5 years of relevant work experience, or an equivalent combination of education and work experience.


JOB DESCRIPTION
The MCM Support Specialist will be a part of the NORAM Endpoint Team. The specialist core responsibilities will be as follows

Oversee and maintain the overall health of our Thales US MCM environments.
Provides installation packages in both virtual and physical delivery modes, creates manual installation instructions and deployment batch files, and manages the rollout through the decommissioning process for all automated software installations
Train Service Desk technician on MCM/software deployment related troubleshooting/operational procedures.
Mentor and assist both our US and Canada NORAM Endpoint team members on the essential functions listed belowMCM software deployment
PowerShell scripting
Creating Windows OS images
Generate MCM reports and queries
Deploy Windows Feature Upgrades
Deploy Windows UpdatesDriver Packaging
Task Sequence experience

Day to Day expected tasks as part of the NORAM Endpoint Team.Respond and resolve both incidents and service request tickets assigned to the NORAM Endpoint Squad in Service Now
Execute work that is assigned during sprint planning and update Tasks as needed.
Create Knowledge Base Articles in Service Now
Attend Stand Up Meetings
Maintain health of Endpoints by use of remote tools MCM, Trellix, and Endpoint CentralDriver Updates
Software Updates
Software deployments


Other duties as required by Endpoint Service Owner, Director of End User Support and Collaboration Services.









Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.