Customer Service Sales Representative

2 weeks ago

Albany, United States CarMax Full time
6049 - Albany - 1860 Central Ave., Albany, New York, 12205

CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

$16.90 - $35.40

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Rental Sales Representative

    2 months ago

    Albany, United States Gabrielli Truck Sales Full time

    Job DescriptionJob DescriptionThis Rental Representative will be responsible for acting as the front line sales agent for the rental of vehicles to the company’s current lease and commercial rental accounts as well as potential commercial rental customers. Requirements:- Bachelor’s Degree preferred - Computer skills in MS Word such as keyboard short cuts...

  • Rental Sales Representative

    1 month ago

    Albany, United States Gabrielli Truck Sales Full time

    Job DescriptionJob DescriptionThis Rental Representative will be responsible for acting as the front line sales agent for the rental of vehicles to the company’s current lease and commercial rental accounts as well as potential commercial rental customers. Requirements:- Bachelor’s Degree preferred - Computer skills in MS Word such as keyboard short cuts...

  • Solar Energy Customer Service Representative

    11 hours ago

    Albany, United States START ASAP Full time

    We are a growing Sales and Marketing Company currently seeking a goal-driven, motivated Solar Energy Customer Service Representative in the Albany area! Looking for an Entry Level position that provides the training? Well, look no more! The Customer Service Representative will be trained to interact with customers to answer general inquiries, explain the...

  • Customer Service Representative

    10 hours ago

    Albany, Oregon, United States Applied Industrial Technologies Full time

    **About the Role:**We are seeking a highly skilled and motivated Customer Service Representative to join our team at Applied Industrial Technologies. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Act as an inside sales partner and provide...

  • Medical Sales Representative

    2 weeks ago

    New Albany, United States Sales Openings Full time

    Job DescriptionJob DescriptionDescription:If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.Let’s start with what’s important to you. The...

  • Customer Service Sales Representative

    2 weeks ago

    Albany, New York, United States hannahscareers Full time

    Retail Sales Associate - Permanent Part-timeJoin a leading footwear retailer in New Zealand, dedicated to delivering exceptional products and an outstanding shopping experience.Our thriving business is built on the foundation of a skilled, enthusiastic, and committed sales team. We value genuine individuals with a positive mindset who prioritize customer...

  • Customer Service Representative/ISE

    2 months ago

    Albany, United States Cummins-Wagner Co Inc Full time

    Job DescriptionJob DescriptionJoin our Team of Employee Owners!Why work for a company when you can own it?Siewert Equipment, a Division of Cummins-Wagner, is seeking a Customer Service Representative/ISE at our Albany, NY location. Cummins-Wagner Company, Inc. is a 100% Employee-Owned company and leader in the distribution of industrial and mechanical...

  • Customer Service Representative

    3 weeks ago

    Albany, United States Fivestaronline Full time

    Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential? Do you enjoy customer service and collaborating with your team to make a real difference? Five Star Nissan of Albany is hiring a Customer Service Representative. No Cold Calls No Sales Calls Hourly plus Bonuses Full Time with Excellent Benefits Great Work...

  • Parts Counter Sales Representative

    3 months ago

    Albany, United States Lucky's Trailer Sales Dimmick Group Peterbilt Full time

    Company Overview: Dimmick Group Peterbilt, a family-owned and operated dealership with multiple locations in the Northeast, is seeking a motivated and customer-focused individual to join our award-winning team. As a leader in the heavy-duty truck industry, we pride ourselves on providing exceptional service and quality products to our clients. Visit our...

  • Inside Sales

    4 months ago

    New Albany, United States Banner Industries of N.E., Inc. Full time

    Job DescriptionJob DescriptionJob ProfileWe seek a self-starting, technical, driven individual who will work cooperatively with a distribution team to maintain and grow existing business, create new business and meet or exceed monthly sales quotas while increasing customer satisfaction. We are a growing company in the industrial and high technology markets...

  • Entry Level Customer Service Representative

    3 weeks ago

    Albany, United States Shore Marketing Group Full time $700 - $950

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Customer Service Representative

    3 months ago

    Albany, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...

  • Customer Service Representative

    2 days ago

    Albany, New York, United States Pearl Insurance Group, LLC Full time

    **Job Summary**Pearl Insurance Group, LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our Personal Lines department. As a key member of our team, you will be responsible for providing exceptional customer service and support to our policyholders, ensuring their experience is nothing short of outstanding.**Key...

  • Parts Counter Sales Representative

    3 months ago

    Albany, United States Lucky's Trailer Sales Dimmick Group Peterbilt Full time

    Job DescriptionJob DescriptionCompany Overview: Dimmick Group Peterbilt, a family-owned and operated dealership with multiple locations in the Northeast, is seeking a motivated and customer-focused individual to join our award-winning team. As a leader in the heavy-duty truck industry, we pride ourselves on providing exceptional service and quality products...

  • Customer Service Representative

    1 month ago

    Albany, United States Five Star Nissan Albany Full time

    Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential? Do you enjoy customer service and collaborating with your team to make a real difference? Five Star Nissan of Albany is hiring a Customer Service Representative No Cold Calls No Sales Calls Hourly plus Bonuses Full Time with Excellent Benefits Great Work Life...

  • Customer Service Representative

    1 month ago

    Albany, United States Five Star Nissan Albany Full time

    Job DescriptionJob DescriptionLooking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential? Do you enjoy customer service and collaborating with your team to make a real difference?  Five Star Nissan of Albany is hiring a Customer Service RepresentativeNo Cold Calls No Sales Calls Hourly plus Bonuses Full Time with...

  • Customer Services Representative

    3 months ago

    Albany, United States Carter's Full time

    ** Customer Services Representative - Yard** CARTERS is one of New Zealand's leading building industry partners in a unique position of growth. With business booming, CARTERS Albany is seeking a motivated team player to join their busy Customer Services Team based in their timber Yard. This pivotal role is important to help keep up the pace and our...

  • Customer Support Representative

    3 weeks ago

    Albany, United States Shore Marketing Group Full time $38,000 - $50,000

    Job DescriptionJob DescriptionShore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our entry level Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting...

  • Customer Service Representative

    3 weeks ago

    Albany, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. This branch is located in Halfmoon, NY In...

  • Sales Representative

    4 days ago

    Albany, United States Strong Spas Full time

    Job DescriptionJob DescriptionAre you a sales superstar ready to make your mark in a dynamic environment? As a Full Time Sales Representative at Strong Spas, you'll have the opportunity to showcase your skills and drive sales to new heights. With a competitive hourly rate of $15.13 plus commission, your earning potential is limitless. You'll be at...