Client Service Representative

2 months ago

Maryville, United States Heartland Veterinary Partners LLC Full time

Practice:

The veterinary team at Blount Veterinary Clinic, nestled in the heart of Maryville, TN, is a dedicated and compassionate group of professionals who share a profound love for animals and a commitment to providing exceptional care.

Our team of doctors are more than just a group of experts; we are passionate advocates for your pet’s health and well-being, and we consider them a part of our extended family.

Position Purpose:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Credentialed Technician Competencies:
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities:
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications:
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE
Benefits Offered:
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range: USD $13.00 - USD $15.00 /Hr.

  • Client Service Representative

    2 months ago

    Maryville, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service veterinary hospital that provides comprehensive medical, surgical, and dental care. We are located in Maryville, TN, and have been serving the animal community since our inception in 2002. In addition to routine wellness care for small animals, we also offer many advanced services such as digital radiography, ultrasound,...

  • Client Service Representative

    2 months ago

    Maryville, United States Heartland Veterinary Partners LLC Full time

    Practice: The veterinary team at Blount Veterinary Clinic, nestled in the heart of Maryville, TN, is a dedicated and compassionate group of professionals who share a profound love for animals and a commitment to providing exceptional care. Our team of doctors are more than just a group of experts; we are passionate advocates for your pet’s health and...

  • Client Service Representative

    2 months ago

    Maryville, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service veterinary hospital that provides comprehensive medical, surgical, and dental care. We are located in Maryville, TN, and have been serving the animal community since our inception in 2002. In addition to routine wellness care for small animals, we also offer many advanced services such as digital radiography, ultrasound,...

  • Client Service Representative

    2 months ago

    Maryville, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:We are a full-service veterinary hospital that provides comprehensive medical, surgical, and dental care. We are located in Maryville, TN, and have been serving the animal community since our inception in 2002. In addition to routine wellness care for small animals, we also offer many advanced services such as digital radiography,...

  • Client Service Representative

    2 months ago

    Maryville, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service veterinary hospital that provides comprehensive medical, surgical, and dental care. We are located in Maryville, TN, and have been serving the animal community since our inception in 2002. In addition to routine wellness care for small animals, we also offer many advanced services such as digital radiography, ultrasound,...

  • Client Service Representative

    2 months ago

    Maryville, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:The veterinary team at Blount Veterinary Clinic, nestled in the heart of Maryville, TN, is a dedicated and compassionate group of professionals who share a profound love for animals and a commitment to providing exceptional care.  Our team of doctors are more than just a group of experts; we are passionate advocates for your...

  • Client Service Representative

    2 months ago

    Maryville, United States Heartland Veterinary Partners LLC Full time

    Practice: The veterinary team at Blount Veterinary Clinic, nestled in the heart of Maryville, TN, is a dedicated and compassionate group of professionals who share a profound love for animals and a commitment to providing exceptional care. Our team of doctors are more than just a group of experts; we are passionate advocates for your pet’s health and...

  • Client Service Representative

    2 months ago

    Maryville, United States Sourcing Square US Full time

    Practice: The veterinary team at Blount Veterinary Clinic, nestled in the heart of Maryville, TN, is a dedicated and compassionate group of professionals who share a profound love for animals and a commitment to providing exceptional care. Our team of doctors are more than just a group of experts; we are passionate advocates for your pet’s health and...

  • Veterinary Client Service Representative

    3 weeks ago

    Maryville, Tennessee, United States Heartland Veterinary Partners LLC Full time

    Job SummaryWe are seeking a highly skilled Client Service Representative to join our team at Heartland Veterinary Partners LLC. The ideal candidate will provide exceptional customer service to our clients, ensuring a positive experience during every interaction.Key ResponsibilitiesClient Service: Provide warm and friendly greetings to clients and patients,...

  • Client Services Coordinator

    3 months ago

    Maryville, Illinois, United States Prairieland Service Coordination, Inc. Full time

    Job OverviewPrairieland Service Coordination, Inc. is in search of a dedicated Case Manager/QIDP to enhance our services in the community. This role involves supporting individuals with developmental disabilities across various counties, ensuring they receive the necessary services and support.Key Responsibilities:Conduct intake assessments and annual...

  • Client Service Representative

    2 months ago

    Maryville, TN, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service veterinary hospital that provides comprehensive medical, surgical, and dental care. We are located in Maryville, TN, and have been serving the animal community since our inception in 2002. In addition to routine wellness care for small animals, we also offer many advanced services such as digital radiography, ultrasound,...

  • Client Service Representative

    2 months ago

    Maryville, TN, United States Heartland Veterinary Partners LLC Full time

    Practice: The veterinary team at Blount Veterinary Clinic, nestled in the heart of Maryville, TN, is a dedicated and compassionate group of professionals who share a profound love for animals and a commitment to providing exceptional care.  Our team of doctors are more than just a group of experts; we are passionate advocates for your pet’s health and...

  • Insurance Customer Service Representative

    3 weeks ago

    Maryville, Tennessee, United States Drew Miles Insurance Agency Full time

    Job DescriptionAt Drew Miles Insurance Agency, we are dedicated to providing exceptional service and protecting our clients. As an Insurance Customer Service & Sales Representative, you will have the opportunity to build relationships with our valued clients, understand their insurance needs, and provide them with personalized solutions.In this role, you...

  • Membership Services Representative

    3 weeks ago

    Maryville, Tennessee, United States Blount Memorial Hospital Full time

    Membership Services Representative Job SummaryAt Blount Memorial Hospital, we are seeking a highly skilled Membership Services Representative to provide exceptional support to our members and prospective members. The successful candidate will be responsible for scanning membership cards, issuing locker keys, and answering phones. They will also tour...

  • Customer Service Representative

    4 weeks ago

    Maryville, Tennessee, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...

  • Customer Service Representative, Mornings

    4 weeks ago

    Maryville, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide prompt and courteous customer service, resolving customer issues in a timely and professional manner.Ring...

  • Customer Service Representative

    3 weeks ago

    Maryville, Missouri, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our Point of Sales System.Ensure orders are organized and accurate.Maintain a...

  • Veterinary Clinic Representative

    4 weeks ago

    Maryville, Tennessee, United States Heartland Veterinary Partners LLC Full time

    Job Title: Client Service RepresentativeWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Blount Veterinary Clinic in Maryville, TN.Job Summary:The Client Service Representative will provide exceptional customer service to our clients, ensuring a positive experience during every interaction. This role will...

  • Customer Service Representative

    3 weeks ago

    Maryville, Illinois, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a professional and efficient manner.Key...

  • Customer Service Representative

    4 weeks ago

    Maryville, Tennessee, United States Cooper Connect Full time

    Job OverviewAs a Customer Service Representative at Cooper Connect, you will be responsible for providing exceptional service to our guests, ensuring a positive experience, and upholding our high standards of quality and hospitality.Key Responsibilities:Provide high-quality customer service and satisfactionOffer hospitality and positive influence within the...