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Back-End Dept Supervisor

4 weeks ago

Monroe, Washington, United States Lowe's Full time

Job Description:

Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Back End Department Supervisor, this means:

  • Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers.
  • Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Back End Department Supervisor leads and enables a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

To be successful, the Back End Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations.

Responsibilities:

  • Keeping the store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements.
  • Occasionally opening or closing the store or serving as manager-on-duty (MOD).

Requirements:

  • Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Qualifications:

  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Experience Using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications:

  • Experience supporting front-end or back-end operations in a retail environment.
  • Experience in customer service role.
  • Experience in a leadership role with direct report responsibility.
  • Experience working in the home improvement retail sector.
  • Experience working in a fast paced, dynamic retail environment.
  • Experience in key carrying role with manager-on-duty responsibilities.
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.