Sr. Site Reliability Engineer

OverviewJoin Esri to collaborate with a passionate engineering team to deliver capabilities that enable customers to make a difference. Deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions and design, deploy, and operate next‑generation real‑time and big data GIS software‑as‑a‑service (SaaS) capabilities for thousands of cloud users worldwide.ResponsibilitiesCollaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform.Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products.Manage infrastructure used for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems to resolution.Develop, implement, and maintain automation solutions for repetitive operational tasks such as deployment pipelines, incident resolution, and scaling processes.Design and implement the deployment and upgrade containerized micro‑service components that power Esri’s SaaS offerings.Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments.Participate in technical spike efforts, bringing new innovative ideas to future versions of our software.Troubleshoot system incidents and provide root‑cause analysis reports.Provide rotational on‑call technical support.Requirements5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker, ECS).Proficient in using Terraform for automating infrastructure provisioning and management.Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment.Ability to write scripts to deploy infrastructure and/or applications (Bash, Python, Terraform).High level of understanding and experience with cloud computing platforms (AWS).Strong knowledge of Linux operating system administration, including troubleshooting, performance tuning, and shell scripting.Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS.Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis.Working knowledge of a source control and issue management system, preferably GitHub.Working knowledge of authoring, deploying, and troubleshooting Java applications on AWS Lambda.Bachelor’s in computer science, computer engineering, GIS, or information systems.Recommended Qualifications5+ years of experience designing, administering, and/or maintaining cloud environments such as AWS supporting 24×7 high‑availability production environments.Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters.Certifications: AWS Certified Solution Architect Associate, CKA/CKAD or similar.Experience managing OpenSearch (datastore or logstore) and Kafka for distributed data streams and high availability.Ability to work with continuous integration and delivery best practices.Knowledge of operating resilient, highly available, scalable, and performance SaaS capabilities.Knowledge of Esri ArcGIS or other web mapping technologies.Master’s in computer science, computer engineering, GIS, or information systems.Total RewardsEsri’s competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance, 401(k) and profit‑sharing programs, 80‑hour vacation, twelve paid holidays, and opportunities for personal and professional growth. Base salary range: $82,160‑$138,320 USD.About EsriAt Esri, diversity is more than just a word on a map. We believe in creating a unified workforce to drive positive global change through GIS technology. Esri is committed to continuous learning, growth, and inclusive practices. For more on our Racial Equity and Social Justice initiatives, visit our website.Equal Opportunity Employer (EOE) StatementEsri is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation, please email askcareers@esri.com with the nature of your request.Privacy StatementWe are committed to protecting your privacy. Esri complies with CCPA, GDPR, and other privacy regulations, providing transparency and control over your personal information. #J-18808-Ljbffr