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Sr. Product Manager

2 months ago

Pleasanton, United States Blackhawk Network Full time

About Blackhawk Network

Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN’s portfolio includes: Gift Card & eGift products, promotions, and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today’s leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN’s network spans across the globe with over 400,000 consumer touchpoints. Learn more at BHN.com.



Overview

Position Overview

Blackhawk Network is seeking an experienced Senior Product Manager to manage scrum priorities and drive the growth of our e-commerce SaaS platform. This role will require a deep understanding of the gift card industry and a strong background in data and payments, working closely with cross-functional teams to deliver impactful product solutions.



Background

In 2017, Blackhawk acquired CashStar, Inc., a leading provider of gift card commerce solutions at the forefront of mobile payments and digital gifting innovation for the first-party gift card market. CashStar's commerce platform enables retailers to market, sell, and distribute digital and plastic gift cards in the first-party digital card business, which is directly to consumers and businesses across a wide range of channels. With CashStar's flexible platform, merchants can use digital and physical gift cards to engage consumers throughout the customer lifecycle, including marketing and promotions, sales, and customer service. This role would be to lead the Cash Star platform and further drive growth in the areas of mobile innovation, digital, and embedded solutions.



Responsibilities

Responsibilities:

  • Defining the roadmap for your products, including objectives and goals, in collaboration with stakeholders within a modern development environment.
  • Lead the product development process, prioritize backlogs using product management tools, and ensure timely delivery of high-quality features.
  • Delivering product strategy and thought leadership around a variety of topics that are top-of-mind for our clients including e-commerce trends, funnel analytics, user experience, buy flow optimization, alternative payment, and global reach expansion.
  • Benchmarking functionality and performance of your products against our competitors and the broader e-commerce industry.
  • Innovate and enhance our offerings in the digital gift card space, staying ahead of industry trends and customer needs.
  • Leverage data insights for informed decision-making, manage payment integrations, and ensure compliance with payment standards.
  • Work with cross-functional product owners to create effective business requirements to articulate work to be done by the engineering teams; perform testing of product features with engineers to ensure acceptance criteria are met, capture bugs and work towards defect resolution.
  • Partner closely with software engineering to ensure delivery of products map to customer experience and business requirements within needed timelines.
  • Establishing metrics and measurements for the product and reporting on value delivered, ROI, etc.
  • Support RFP/RFI responses for new business and expansion opportunities.
  • Develop and measure progress against customer value and platform performance metrics.
  • Collaborate with marketing to assist with go-to-market product marketing package.
  • Develop a strong relationship and ROI metrics with sales, account management, and implementation teams.
  • Leverage data insights for informed decision-making, manage payment integrations, and ensure compliance with payment standards.
  • Drive innovation initiatives in areas of mobile innovation, embedded solutions, and digital services.


Qualifications

  • Bachelor’s degree in Business, Computer Science, or a related field.
  • 5+ years of experience in product management, preferably in e-commerce, SaaS, Payments, or Gift Card platforms.
  • Strong background in data analysis and payment systems.
  • Proven experience managing scrum teams and agile methodologies.
  • Excellent communication, leadership, and stakeholder management skills. In-depth knowledge of the gift card industry and market dynamics preferred.
  • Having a customer-centric view into developing great product experiences and a proven ability to work collaboratively, including the ability to influence cross-functional teams without formal authority. A curious attitude and desire to learn. Demonstrated ability to analyze both quantitative and qualitative data and derive meaningful implications and recommendations from said data.
  • Ability to multitask in a fast-paced work environment.


Benefits

Salary Range for California Residents Only: $133,920.00 to $180,800.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2024, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.



EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: Philadelphia's ordinance.

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