Service Manager
4 weeks ago
** Service Manager**
**Job Category****:** Management **Requisition Number****:** SERVI001336 Showing 1 location **Job Details**
**Description**
**Summary:** The service manager is responsible for the overall operations of the service department, including employee and customer relations and workflow.
The Manager partners with the Area Service Manager on budget planning, P&L analysis, targeted business development within private sector, increasing opportunities with public safety agencies, building customer relationships, constructing customer quotes/proposals, project management, and other related activities.
The ideal candidate must be a positive and a motivated leader who is experienced in training, managing and mentoring staff, as well as being fully capable of ensuring the efficiency of technical operations. The candidate must also be able to identify new business opportunities, while ensuring the profitability of current activities.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
*The ideal candidate must be a positive and a motivated leader who is experienced in training, managing and mentoring staff, as well as being fully capable of ensuring the efficiency of technical operations. The candidate must also be able to identify new business opportunities, while ensuring the profitability of current activities.*
**Primary Duties & Responsibilities:**
* Responsibility for managing a team of technical and administrative staff and providing each with feedback and counsel when needed to improve their efficiency and effectiveness.
* Demonstrated success in building positive business relationships by meeting with customers, assisting with project planning, scheduling service, and providing excellent customer service.
* Experience and/or knowledge of how to install, maintain, and repair two-way radio communication systems, dispatch consoles, and/or wide area networks is a plus.
* Maximize current maintenance contracts and all other reoccurring revenue
* Producing quotes for service work, responding to RFP and RFQ's and estimating time and cost to complete work requested.
* Financial responsibility for the service department including creating budgets, cost containment, inventory control, monitor overtime expenditures, growth, and profitability.
* Excellent written and oral communication skills along with professional presentation and demeanor
* Ability to work outside of normal business hours as needed
* Conduct regular staff meetings to review weekly goals invoicing and service performance.
* Set and achieve goals, establish priorities, provide flexibility for customers, technicians, administration, invoicing, and problem resolution.
**Ideal candidate should have the following skills, experience, and education:**
* Bachelors degree preferred or equivalent work experience
* Five (5) or more years of management experience.
* Skill sets include leadership, customer service, professional experience in managing resources, organization and planning, computer, and good interpersonal skills.
* Ability to maintain a positive attitude, perform under pressure, be highly motivated, adaptable, and dependable.
**Supervisory Responsibilities**
Directly supervises 3 to 20 employees in the shop staff including administrative support, installers, and technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including providing of daily work direction, approving absences or overtime, and recommending or approving personnel actions. Responsibilities also include suggestions in regard to hiring, firing, advancement, and promotion of subordinate staff, which will be given significant weight. Administration of annual performance reviews and authorization of time tickets.
**Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience**
Associates Degree (A.A.) or equivalent from two year college or vocational school in electronics & wireless system repair; plus one to two years related work experience in electronic communications repair; or equivalent combination of education and experience.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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