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Room Attendant
5 months ago
** Room Attendant**
Location: Cincinnati, OH, US, 45241
Property Name: La Quinta by Wyndham Cincinnati - Sharonville Req Id: 15708
**Job Summary**
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
**Education & Experience**
* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
**Physical Requirements**
* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
**General Requirements**
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a warm and friendly demeanor at all times.
**Fundamental Requirements**
* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Thoroughly clean guestrooms according to standards.
* Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
* Remove all trash and dirty linen from guestrooms and hallways.
* Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
* Restock housekeeping cleaning cart for next day's use.
* Replenish chemical bottles.
* Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
* Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
* Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
* Handle items for Lost and Found according to the standards.
* Ensure overall guest satisfaction.
