Billing Specialist

Company Overview Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go‑to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $35 million company with a team of 75+ full‑time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign. Position Details Title: Billing Specialist Location: Portland, Oregon (Hybrid) Employment Type: Full-Time / Non-Exempt Reports To: Accounting Manager Department: Accounting Position Summary The Billing Specialist is responsible for delivering accurate, compliant, and timely client billing that directly supports Linguava’s financial integrity and service excellence. This role ensures invoices reflect correct contract terms, pricing, and service details while adhering to HIPAA requirements and internal billing controls. Success is measured by accuracy of billed revenue, reduction of billing discrepancies, timeliness of billing cycles, and the ability to interpret and apply complex contract language. The Billing Specialist strengthens revenue operations by improving billing workflows, preventing errors before they reach the client, and supporting informed financial decision‑making across departments. Essential Duties & Responsibilities Ensure Revenue Accuracy & Integrity Deliver accurate, contract‑compliant invoices by validating customer details, service data, rate tables, and contractual terms before submission. Maintain a consistently low error rate by identifying discrepancies early in the billing process and preventing downstream corrections. Prepare monthly revenue accruals aligned with accounting policies, ensuring revenue is recognized correctly and consistently. Minimize Billing Discrepancies & Improve Cycle Efficiency Reduce client disputes by performing proactive audits of service logs, rate structures, and contract requirements. Resolve billing issues promptly using structured research, documentation, and collaboration with internal teams. Maintain documentation that supports a clear audit trail for internal controls and compliance. Strengthen Billing Processes & Operational Performance Identify recurring billing issues, workflow gaps, or system limitations and recommend process improvements. Participate in testing or implementation of system updates, billing enhancements, and reporting improvements. Maintain HIPAA compliance in all billing practices, ensuring secure handling of PHI and sensitive client information. Support Internal Teams & Client Communication Provide accurate, timely responses to billing inquiries with appropriate supporting data. Collaborate with Client Relations and Scheduling to ensure billing reflects true service delivery and contract obligations. Contribute to special projects that improve departmental accuracy, transparency, and reporting. Qualifications Education, Certifications, & Licenses Bachelor’s degree in Accounting, Finance, or Business Administration is strongly preferred; however, equivalent work experience or a combination of education and experience will be considered. Professional Experience 2+ years of client‑facing billing and invoice preparation experience. Proven ability to interpret contract language, rate tables, pricing agreements, and service‑based billing requirements. Proven experience providing above and beyond customer service when assisting clients with billing inquiries. Experience resolving billing discrepancies under tight deadlines. Demonstrated ability to take initiative, exercise sound judgment, and go beyond routine task execution. Technical Proficiencies Advanced proficiency in Microsoft Excel. Familiar with QuickBooks Online or similar accounting software. Comfortable with cloud productivity suites for communication, collaboration, and document management. Physical, Cognitive, and Sensory Demands Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs. Ability to analyze information, manage competing priorities, and make timely, thoughtful decisions. Close vision required for computer use and for reviewing proposals, contracts, and dashboards. Frequent verbal communication in meetings and video calls, and clear written communication skills. Work Schedule & Availability This is a full‑time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on‑site at the Portland office, with the option to work from home in accordance with company hybrid‑work policies. Ability to travel (