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Inside Project Administrator
1 month ago
Under the direct supervision of the Support Manager or designee, this position will be responsible for the off-site management and administration of field installation projects. Position will assist and supervise performance of assigned project personnel. This person will work closely with vendors and customer project staff striving to maintain the highest customer experience.
RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
Provides customer service and support by communicating well with clients; developing client relationships; understanding customer needs and expectations as it relates to the Statement of Work; and always maintaining a professional image.
Manages assigned projects by utilizing time for maximum productivity; accounting for percentage of time worked for a client; keeping manager informed of project status; accurately completing tasks in a timely manner; coordinating with prime customer and prime customer's client and company internal staff; maintains record of project escalations and issues; Works with supervisor and senior team members to resolve customer issues.
Facilitates communications with vendors and customers for installation readiness in accordance with the applicable Statement of Work.
Maintains accuracy and updates current project databases.
Creates status reports for the vendor and customer as required.
Participates and engages in weekly project meetings.
Reviews subcontractor invoices for accuracy and approves for payment.
Reviews employee timecards for accuracy and approves for payment.
Ensures that projects meet defined project timelines and stays within budget.
Coordinates and tracks any missing components of the client's shipments. Reports claims to supervisor and provides all incident information.
Responsible for ensuring proper project closure, including securing customer signoffs and ensuring that all interim and end-of-project billing has been completed.
Communicates with eBryIT supervisor, making them aware of any billing discrepancies with vendor and/or customers with project related business.
Communicates project status and shares project information with superiors and subcontractors.
Manages department and company paperwork responsibilities by submitting completed, detailed, and accurate forms by the required deadlines.
Adheres to company policies and procedures.
Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of this position
Requirements
JOB REQUIREMENTS:
EDUCATION/EXPERIENCE:
Required: High school graduate; or,
Two (2) years or more of progressively responsible project coordination experience.
Preferred: Minimum of one year in an Inside Project Administrator capacity.
Preferred: Bachelor's degree in relevant field.
Preferred: Advanced Excel skill set.
