General Manager
1 month ago
Are you ready to become the architect of a premier, emerging Signia brand defined by modern luxury and dynamic, elevated experiences? As the second new-build property in the Signia brand, following Signia by Hilton Atlanta, you'll play a crucial role in refining this distinguished portfolio, which includes locations in Atlanta, Orlando, and San Jose, as well as new developments in Scottsdale, AZ, Amman, Jordan, and Chengdu, China. With distinct offerings such as Club Signia and unique, impactful events, you'll be at the forefront of creating a stylish and luxurious Signia that sets new standards in hospitality.
About the Property:
Scheduled to debut in late 2026, Signia by Hilton Indianapolis will offer 800 rooms, including 69 suites, and 100,000 square feet of refined meeting space, highlighted by Indiana's largest ballroom, spanning over 50,000 square feet.
Guests visiting the Signia Indianapolis will experience a premier destination with seven refined dining options, including destination bars and restaurants, an innovative 6,000 sq ft Wellness Center, a pool, and an event deck. With a vibrant, high-end atmosphere, the hotel offers world-class meetings and events, premium wellness and leisure offerings, and service that is a step ahead. Ideally located in downtown Indianapolis with direct links to the Indiana Convention Center and Lucas Oil Stadium, it will cater to the city's robust convention market.
About the Role:
The General Manager - Signia Indianapolis will be responsible for leading and coordinating all pre-opening activities aimed at providing an extraordinary culture, product, and service, anchored in the Signia brand pillars and standards of service.
This will include, but is not limited to: leading the development and management of the pre-opening budget (POB), meticulously overseeing costs and implementing effective strategies to control and optimize spending throughout the pre-opening phase, ordering on a timely basis the proper operating supplies and equipment (OS&E), hiring, training and development, connecting with the community, and ensuring the property is properly and successfully opened and operational, on time and under budget.
As General Manager, you will play a key role in developing and sustaining relationships with ownership, team members, customers, and stakeholders. You will lead strategic planning and uphold leadership responsibilities to the highest standard of excellence while managing daily operations with keen attention to detail, champion our unwavering commitment to outstanding service, and drive us toward sustained financial success.
Essential attributes for the General Manager, Signia Indianapolis include -
Ownership, Customer, and Stakeholder Relations:
- Expertly manage capital expenses and property requirements by overseeing pre-opening budget and expenditures while ensuring that all property needs are efficiently met and aligned with organizational goals.
- Proactively engage with the regional team, senior leadership, ownership/asset manager by providing updates, successes, and address challenges with innovative solutions.
- Cultivate the hotel's service culture by aligning it with Signia brand values, core pillars and principles while building owner and community relations.
- Balance owner expectations with Hilton standards, effectively aligning both relationships and interests to achieve mutually beneficial outcomes.
- Be well-versed in compliance, legal, and crisis management matters, while cultivating strong relationships with Hilton's legal and risk management teams.
- Leverage strong commercial acumen to strategically position the hotel and meet financial performance goals, while actively engaging with clients and partners to cultivate and maintain impactful relationships.
- Develop and implement long-term strategic goals that align with the owner's vision and the needs of the Signia brand. Create a detailed roadmap to achieve key milestones and measurable results from the opening through the first year of operation, leading to stabilization as outlined by the proforma.
- Elevate Signia's brand values through dynamic marketing, skillfully managing both tangible and intangible elements to leave a lasting impact.
- Coordinate property placement within the community to enhance experiences for transient guests, groups, business travelers, and locals, while actively engaging with local organizations and participating in community service initiatives to build strong local relationships.
- Create momentum in workforce planning, with a keen understanding of the talent market, and adept at motivating teams through effective rallies and engagement initiatives.
- Leverage industry expertise for strategic short- and long-term planning to drive commercial success, optimize financial performance, and ensure optimal market positioning while meeting financial performance expectations.
- Identify, recruit, and develop top-tier leadership talent while building and leading a cohesive team by setting clear expectations and establishing the tone in collaboration with the Executive Team and department heads.
- Demonstrate transparent leadership, adaptability, and flexibility in navigating sensitive situations.
- Constantly strive to improve and adapt, ensuring the hotel evolves year after year, keeping ahead of industry trends and maintaining our leadership in the hospitality sector.
- If you're ready to take on a pivotal leadership role in shaping the future of Signia Indianapolis, this is your opportunity, we invite you to apply and explore this exciting opportunity.
What are we looking for?
Basic Qualifications:
- Minimum of 5 years of experience as a General Manager in a full-service hotel.
- Proven leadership experience in managing properties with 500+ rooms.
- Demonstrated ability to oversee operations with an annual revenue of $35M or more.
- Strong commercial acumen with a solid background in financial management and revenue optimization.
- At least 1 year of experience in managing large-scale convention or conference operations.
- Experience managing luxury hotel properties.
- Proven track record as an Opening Executive, leading successful pre-opening and launch efforts.
- Strong background in Food & Beverage operations, including activations and amenities.
- Experience working with municipality-owned properties/partnerships.
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all
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