Service Advisor

4 weeks ago

North Versailles, United States Mosites Motorsports Full time
We are looking to hire another Service Advisor to assist customers with their service needs. If you enjoy a fast-paced work environment, providing great customer service and possess strong multi-tasking skills then this is the perfect opportunity for you. The service writer facilitates service transactions between the customer and the service department. An effective service writer assures the overall customer experience by coordinating the transaction, managing and tracking the customers vehicle throughout the entire service visit to assure a successful service delivery. We welcome individuals who are new to the powersports industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.   At Mosites Motorsports our goal is to provide the highest overall value in the powersports marketplace. We strive for this by having the finest factory-trained service technicians; and by employing fellow enthusiasts who share the passion for all things powersports. From racetrack to consumer show, from cyberspace to our brick-and-mortar store, our dedication to the world of powersports is evident everywhere an enthusiast turns. The Mosites Motorsports difference must be experienced first hand.   What We Offer
  • Medical
  • Paid vacation
  • Closed on most holidays 
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Flexible Work Schedule
  • Saturday Lunches
  • Individual product training
  • Discounts on products and services
  • Demo usage available 
Responsibilities
  • Taking phone calls and scheduling service appointments
  • Providing estimates for service work and accessory installation
  • Look up parts through electronic parts catalog.
  • Writing repair orders
  • Maintaining records for all service work performed.
  • Communicating with technicians to track work being performed and providing customers with updates.
  • Coordinating with the Parts department to insure service and recall parts are in stock for scheduled repairs.
  • Customer Service, Customer Service, Customer Service
  • Scheduling service work (via in-person, telephone, email)
  • Properly updating/communicating customer job status (follow-up progress of repair order)
  • Ensuring timely work completion by service technician as promised to customer
  • Preform incoming vehicle check in/deliveries
  • Prepare service invoice, and explain service invoice to customer (compare final invoice with original repair order)
  • Thoroughly explain charges to customer for repairs
  • Verify warranty status of each unit and determine if unit has any outstanding recalls or bulletins
Qualifications
  • Detail oriented
  • Reliable and punctual
  • Good work ethic
  • Effective organizational skills
  • Strong Customer Service Skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment as part of a team
 

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