Executive Director of Enrollment Services

Executive Director of Enrollment Services Arizona College of Nursing is a rapidly growing nursing school that transforms people's lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nursing educator, the college offers students the opportunity to earn a bachelor's in nursing in 3 years or less with qualified transfer credits. The college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s‑prepared nurses are needed. Mission and Purpose The Executive Director of Enrollment Services (EDES) serves as a leader to their campus and works closely with the Executive Director of Academic Operations (EDAO) to fulfill the College’s mission, “to be the most student‑centric college in the world,” and its purpose, “to provide people the opportunity to enhance their lives through education.” Responsibilities Collaborate with the EDAO and the RVP of Enrollment Services (RVPES) in achieving the college and campus goals. Provide leadership of the admissions team and financial aid teams in achieving outcomes including outstanding student service, enrollment growth, manpower efficiency, conversion metrics, and student persistence. Oversee the establishment, implementation, and monitoring of standards in the administrative departments including admissions, financial aid, and student‑facing services, such as the admission coordinator. Develop and monitor the effectiveness of growth initiatives and redirect as appropriate. Routinely monitor and review with the team a dashboard of quality assurance, compliance, student service, and compliance metrics. Routinely monitor, via direct observation, the quality and effectiveness of delivery of student‑facing services in admissions and financial aid and provide timely, documented feedback. Measure, monitor, report, and remediate staff and the admission process to ensure prospecting activity and inquiry management outcomes align with college expectations. Routinely facilitate training and professional development experiences for the admissions and financial aid teams to ensure compliance, address student service deficiencies, and showcase exemplary student service practice. Ensure effective implementation of the campus New Student Review (NSR) process, engaging full participation of the campus team. Train, hire, and staff the front‑desk admissions area, setting hours and expectations to ensure exceptional customer service to new and prospective students. In facilities without a dedicated admission and student area, collaborate with the Executive Director of Academic Operations on the staffing plan and schedule, utilizing the Admission Coordinator, Campus Coordinator, and student workers to ensure coverage and routing of new and active students. Provide testing center access via the Admission Coordinator and use appropriate resources to reduce testing center downtime in accordance with the college’s admission timeline. Order Admission HESI (A2) tests in alignment with enrollment expectations and metrics. Proctor (via the Admission Coordinator) the A2 tests, with the Campus Coordinator serving as backup. Access and provide admission assessment results to prospective students as related to the admission process. Ensure that staff assigned to inbound phone line (TFN) and other inbound inquiry sources are trained, and inquiries are entered and routed correctly. In partnership with Corporate Marketing and Campus Operations, develop the New Student Orientation (NSO) framework. Plan, coordinate, and execute NSO for all new students; collaborate with the EDAO for speaking roles and additional staffing needs. Create badging for all new students. With input from the EDAO, RVPES, SVP of Admissions, and COO, submit information for preparation of the annual operating and capital budget of admission staff and areas. Work effectively in a matrix structure, collaborate with dotted‑line counterparts on common goals, and hold them accountable to compliance and commitments. Contribute to decision‑making, institutional effectiveness, and long‑term planning of the College. Ensure compliance with all federal and state accreditation rules and regulations. Takes a leading and informed role in enforcing the use of compliant materials, practices, and procedures in alignment with the Department of Education, state‑specific agencies (when applicable), and accreditation standards of the College. Other duties as assigned. Qualifications Bachelor’s degree in business or related field or equivalent skills and experience. Two years’ leadership experience in higher education operations, such as Admissions, Student Services, or Business. Proven record of leadership and achievement in higher education. What We Are Offering You Competitive pay and opportunities for professional development. Dynamic organizational culture within a supportive working environment. Generous PTO and holiday benefits. Robust health and welfare benefits package including, but not limited to, medical, dental, and vision. 401(k) and company match. For consideration, only online applications will be accepted. Equal Opportunity Employer Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law. Seniority Level Executive Employment Type Full‑time Job Function Education and Training Higher Education #J-18808-Ljbffr