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Hotel Desk Clerk

1 month ago

Noblesville, United States Residence Inn Noblesville Full time

Creating a warm and memorable experience for hotel guests is the ultimate goal of a Hotel Desk Clerk. Whether they are tired from their travels or excited for their vacation, this role requires efficiency, attention to detail, and a genuine desire to make each guest feel at home.

Key Benefits
  • Incentives
  • Employee Referral Program
  • Paid Time Off
  • Paid Vacation (Full-Time)
  • Merit Increase
  • 401k with Employer Contribution (Full-Time)
  • Medical, Dental, Vision (Full-Time)
  • Life Insurance (Full-Time)
  • Long-term/Short-term Disability (Full-Time)
  • Accident (Full-Time)
  • Critical Illness (Full-Time)
  • Cross-training Opportunities
  • Hotel Room Discounts
Schedule Flexibility
  • Flexible Shifts Available
  • Morning/Evening/Night
  • Weekends
  • Full-Time/Part-Time
Duties and Responsibilities
  • Organize, confirm, and process guest check-ons/check-outs
  • Respond to and resolve guest requests
  • Secure payments, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities, and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Maintain confidentiality of all guests, proprietary information
  • Communicate any emergency, lost item, or theft to proper staff and/or authorities
  • Report maintenance problems, accidents, and safety hazards
  • Keep contingency lists in case of emergency and communicate necessary messages
  • Protect company assets
  • Comply with all quality assurance expectations
Requirements
  • A professional demeanor and warm, welcoming personality
  • The ability to engage easily and actively connect with others
  • Genuine care and compassion for others
  • Confidence and trust-building communication skills
  • Comfortable conversing with individuals from diverse backgrounds
  • Direct yet tactful communication
  • Clean professional appearance
  • Ability to stand for long periods and lift objects weighing less than 25 pounds
About MHG Hotels LLC

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.