![ATS FAMILY](https://media.trabajo.org/img/noimg.jpg)
Tier 3 - Support Consultant
2 months ago
Job Location
ABEL SOLUTIONS MARIETTA - MAREITTA, GA
Remote Type
Hybrid
Job Category
Information Technology
Description
COMPANY
Abel Solutions, an ATS company with a rich legacy spanning over 30 years, stands as a recognized leader in delivering exceptional business solutions. Our commitment to a customer-focused philosophy, time-tested delivery methodologies, and a track record of project success make us the preferred choice for customers and strategic partners alike. At Abel Solutions, every business engagement is seen as a unique opportunity to seamlessly integrate the right blend of people, processes, and technology, fostering a culture of business excellence. Our unwavering dedication to superior customer service is evident in the loyalty of our clients, who return to us year after year for additional projects and ongoing support. As a Microsoft Gold Partner for over two decades, our specialized focus on Microsoft technologies ensures that we provide unparalleled expertise to meet your unique business needs. Join us in our journey of innovation and excellence at Abel Solutions.
ROLE
As the Tier 3- IT systems Engineer/Consultant you will be responsible for monitoring, management, maintenance, and support of all aspects of client IT infrastructure and back-end services. The primary focus of this position will be resolving high impact escalations from lower tier support groups. A successful candidate will assist lower-tier support groups and address infrastructure change requests as needed. Tier 3 Support Engineer role will be a bridge between Helpdesk and Projects team, working with Projects team as necessary, making suggestions to clients for infrastructure improvement, etc. Additionally, they are also responsible for working with management to develop and maintain relevant procedures and standards, designing and defining technical solutions for projects and implementation of infrastructure related projects.
Responsibilities:
- Ticket Execution
- Assessing and resolving complex escalations from support teams and providing timely resolution
- Resolving client change requests related to IT infrastructure and services.
- Deliver first class customer service to meet customer satisfaction metrics.
- Assist with monitoring, managing, and maintaining all aspects of client infrastructure and back-end services.
- Documenting client infrastructure
- Identify and recommend changes, upgrades, and new services for clients.
- Continuous Process Improvement
- Work with management to define and implement new processes, procedures, and services to improve service delivery.
- Identify, refine, and promote best practices in terms of deliverables, processes, and knowledge sharing.
- Submit additions to knowledge base to improve service delivery and customer satisfaction.
- Earn at least one certification per year in accordance with company needs and technician interest.
- Other Responsibilities/Expectations
- Attending company functions including company meetings, community service events and social events (e.g., happy hours) as an example for other employees and to cultivate team building.
- Proactively identifying opportunities for professional skills advancement through classes, seminars, webinars, events, self-study, etc.
- Demonstrated contributions to Abel Solutions' marketing efforts through blog posts, insights, or other channels (such as social media).
- Assist the Abel Solutions leadership with other activities and tasks as assigned.
Requirements:
- 5+ years relevant professional IT work experience.
- High level IT certifications (Microsoft, Cisco, ITIL, etc.)
- High level of proficiency with modern IT systems, hardware, infrastructure, and services.
- Persistence and willingness to learn and adapt.
- Always maintain professional appearance and work ethic.
- Capacity to multi-task, excellent organizational skills, and attention to detail.
The successful candidate for this position will have access to information subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR") and/or U.S. Export Administration Regulations ("EAR"). Based on the sensitivity of this information, the successful candidate must be a U.S. Person, as defined by ITAR, or, in the event the applicant is not a U.S. Person, be eligible for export licenses to be obtained from the Department of State, Directorate of Defense Trade Controls ("DDTC") on a per-project basis to access ITAR and EAR controlled data and information. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. Company may choose not to apply for such license at its discretion due to federal approval timing considerations.
Abel Solutions is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.
We have other current jobs related to this field that you can find below
-
Family Support Counselor and Therapist
3 weeks ago
Tate, United States Urban Grow Group Full timeU.G.G. is a social equity-driven consulting firm, with a diverse team of business, government, and healthcare professionals. Our firm supports provisions that address individuals and communities adversely impacted by previous public health & health care policies. We are looking for top-performing contractors to join our team and contribute to our service...
-
Senior Solution Consultant
3 weeks ago
Tate, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Managing Consultant
1 month ago
Tate, United States Riskonnect Full timeWHY JOIN US? We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective...
-
Network Operations Center
2 months ago
Tate, United States Diverse Lynx Full timeWhat are the top 3 skills required for this role? 1. Networking 2. CCNA 3. LAN/WAN Job Description/ Responsibilities Incident Management skills in troubleshooting and facilitating technology recovery efforts on INET, SDWAN, MPLS, Cellular/FCA, CRADDLE...Cisco switches/stacks, routers, branch/core/edge routers, F5 load balancers. Excellent verbal and writing...
-
UI Fullstack
1 week ago
Tate, United States ApTask Full timeAbout Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong...
-
Sr. Help Desk Technician
2 weeks ago
Tate, United States Rigil Full timeBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Paid time off Training & development Tuition assistance Vision insurance Wellness resources Role: Sr. Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value...
-
Senior Engineer
4 weeks ago
Tate, United States Nagarro Full timeCompany Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic...
-
Military and Family Life Counselor
2 months ago
Tate, United States Magellan Health Full timeThis position is in support of schools affiliated with NSB Kings Bay. Candidates must be local to the base or willing to relocate to become local and be licensed at the independent level as a Mental Health Counselor (LPC), Therapist (LMFT), or Social Worker (LCSW). This position has the primary responsibility of providing the full breadth of Child and Youth...
-
Software Developer
1 week ago
Tate, United States Saxon Global Full timeClient: T-Mobile (IBM) Job Title: Software Developer Location: Overland Park, KS or Atlanta, GA (Relocation ) Duration: 03 Apr 2024 - 31 Dec 2024 Rate : $58/hr. on C2C Travel Type: On-site (no expenses) Visa Restrictions: No H1 Job Requirements: Skill Set (Must Have): Java, REST, Microservices Skill Set (Nice to have/Preferred): RabbitMQ,...
-
Georgia - Family Medicine - (56156)
3 weeks ago
Tate, United States Medicorp Inc Full timeSeeking BC/BE Family Medicine Physician for Large Multispecialty Group in Northwest Georgia About the Family Medicine • Join a large & thriving primary care network with well-established, high volume opportunities • Outpatient care only • Exceptional sub-specialty support with a multidisciplinary approach to patient care • Laboratory services on-site...
-
Georgia - Infectious Disease - (47925)
3 weeks ago
Tate, United States Medicorp Inc Full timeInfectious Disease opening in Central Georgia - 1 hour to Atlanta, GA Private practice with partnership track after 1-2 years Join another physician who has been in practice for 30 years and is going to retire in the next 10 years 100% Infectious Disease with option to do some wound care. No primary care. Group covers three local hospitals with one being a...
-
Gastroenterology
2 months ago
Tate, United States Delta Physician Placement Full timeCOVERAGE REQUIREMENTS Gastroenterology (GI) August 30 th 0800 through September 3 rd 0800 November 28 th 0800 through December 2 nd 0800 January 1 st 0800 through January 3 rd 0800 POSITION DETAILS Gastroenterology (GI) 24-hour call Inpatient only Located in southern GA Include consults and unscheduled procedures Average 7-10 hours onsite of service on-call...
-
Locums Cardiovascular Surgery Need in Georgia
4 weeks ago
Tate, United States Integrity Locums Full timeCoverage Needed: September 1, 2024- ongoing 10 to 14 days a month Dates are flexible but would need 10 or more 24hr coverage shifts 7:00am - 7:00am 9/1 @ 7a - 9/17 @ 7a (or to 9/20 @7a) 10/21 @ 7a - 11/1 @ 7a 11/01 @ 7a - 11/15 @ 7a 11/26 @ 7a - 12/01 @ 7a 12/01 @ 7a - 12/16 @ 7a 12/16 @ 7a - 12/23 @ 7a 12/24 @ 7a - 1/1/2025 @ 7a Clinical...
-
Cardiology - Interventional
2 months ago
Tate, United States Delta Physician Placement Full timeDATES NEEDED Interventional Cardiology w/ Advanced Heart Failure & Int Card August-Ongoing Needing 2 weeks per month, with a 7-day block minimum POSITION DETAILS Interventional Cardiology w/ Advanced Heart Failure & Int Card 487 Bed Hospital, Level 1 Trauma Shifts run 7am-5pm Clinic: Monday-Thursday 1pm-5pm, and Friday 8am-12pm Hospital:...
-
OB/GYN Position 30-Mins from Atlanta, GA
2 months ago
Tate, United States Optimum Permanent Placement Services Full timeOptimum has a new OB/GYN position with a private practice 30 minutes from Atlanta, Georgia. This opening offers a competitive base salary, full benefits, and 4 weeks of PTO. Position Highlights: Schedule: 4-day workweek Offsite call, 1:7 Daily Volume: 25-32 patients Full-spectrum obstetrical care Access to Davinci robot Full support staff EMR: Athena & Epic...
-
Part-Time Dermatology Position in Central Georgia
2 months ago
Tate, United States Optimum Permanent Placement Services Full timeOptimum is proud to partner with a practice in central Georgia that has a part-time Dermatology position. Create your ideal work-life balance by working as much or as little as you choose while living in a family-friendly area with a great school system. Position Details: Outpatient setting Schedule: 8a-5p, Monday-Friday Offsite call Must be comfortable...
-
Software Engineer Specialist
2 months ago
Tate, United States Crescens Full timeJob Title: Software Engineer Specialist Location: Atlanta GA Duration: 4+months Type: ContractJob Description: As a Software Engineer Specialist for the Custom Applications Operations team within the client, you will provide technical support, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework....
-
Locum Interventional Cardiology Need in Georgia
2 weeks ago
Tate, United States Integrity Locums Full timeCoverage Needed: October 04 @ 7:00 am - October 07 @ 7:00 am October 11 @ 7:00 am - October 14 @ 7:00 am November 01 @ 7:00 am - November 04 @ 7:00 am November 15 @ 7:00 am - November 18 @ 7:00 am Clinical Information: Job Duties: STEMI call, echo and nuclear reads, consults and patient rounding Two interventional cardiologist at this facility so in...
-
Network Data Center Project Manager Hybrid
2 months ago
Tate, United States CyberTec Full timeJob Title : Network Data Center Project Manager - Hybrid Location: lpharetta, GA - 3 days in the office Job Type : Hybrid Duration : 12+ months Opening : 1 Opening ! Network Data Center Project The candidate must work some Friday evenings after business hours and Saturday mornings. - Hybrid Manager Job Description About the Position Seeking an IT project...
-
Tate, United States Optimum Permanent Placement Services Full timeA medical center in Augusta, Georgia, has a new Interventional Radiology Section Chief position offering a competitive base salary and benefits package! Position Highlights: Schedule: 7a-5p, 5 days/week Offsite call, 1:5 5 IRs and 2 NPs Complex IR cases Breakdown: 75% clinical, 25% academic/leadership EMR: Epic Board certification required ...