Sr. Product Manager, Onboarding

Sr. Product Manager, Onboarding & SafetyIrvine, CAAbout UsTwitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.We’re about community, inside and out. We’re a collaborative team that solves problems together and empowers live communities.About the RoleWe're seeking a Senior Product Manager to lead our onboarding and safety initiatives, making account management a strategic tool for platform growth while maintaining user safety and trust. You’ll work at the intersection of user experience, regulatory compliance, and community health to protect our most vulnerable users while enabling seamless platform access for millions of creators and viewers worldwide.This role sits within our Health organization and requires deep expertise in trust & safety product development, including age assurance, parental controls, and complex compliance requirements. You’ll balance user friction with necessary protections, ensuring Twitch remains a safe space for all communities.You can be based out of one of the Twitch offices including San Francisco, Seattle, Los Angeles, Irvine, or New York City.You WillOwn and develop account-related features that drive both growth and user safety across all user segmentsDesign and implement complex user flows for age assurance, parental controls, and passwordless authentication experiencesEnsure compliance with global safety and health regulations including COPPA, GDPR-Age, UK Age Appropriate Design Code, and emerging legislationLead strategy for age verification and minor protection features, setting the standard for how Twitch protects young usersBalance user friction with necessary data collection to optimize for both safety outcomes and platform growthDrive platform health through strategic account management decisions that impact millions of usersPartner closely with community product, design, engineering, legal, policy, trust & safety, and data teams to deliver comprehensive solutionsTranslate complex regulatory requirements into actionable product requirements and elegant user experiencesYou Have8+ years of product management experience, with at least 4 years focusing on trust & safety, community health, or user protection products at consumer platforms (we count time as engineer-as-PM)Proven track record developing authentication systems, content moderation tools, user protection features, and/or community health products at scaleDeep understanding of online safety regulations and compliance requirements across multiple jurisdictionsDemonstrated ability to balance competing priorities: platform growth, user trust, safety needs, and regulatory complianceExperience managing complex multi-stakeholder initiatives involving policy, legal, trust & safety experts, and community health teamsStrong understanding of nuanced user behavior, community standards, and varying safety needs across different user segments and age groupsExcellent communication skills and ability to influence senior leadership on safety-critical decisionsBonus PointsMS/MA or MBA in a technology or business related fieldBackground in authentication systems or identity verificationHands-on experience from major consumer platforms tackling age assurance or minor protection at scaleExperience implementing COPPA, GDPR-Age, or other child safety compliance frameworksProficiency in SQL and data-driven decision makingPrevious work in gaming, social media, or live streaming platformsExperience with customer experience (CX) and creator tools (CT) teamsTwitch is an equal opportunity employer and does not discriminate on the basis of protected status. For more information on how we handle candidate privacy, please visit the Candidate Privacy Notice. #J-18808-Ljbffr