Director, Paralegal Services

Director, Paralegal Services at Quarles & Brady LLP Join to apply for the Director, Paralegal Services role at Quarles & Brady LLP. The Director will lead the strategic direction, management, and development of the firm’s paralegal, legal project assistant, and legal specialist resources across all offices. Office Locations: Chicago, Denver, Indianapolis, Madison, Milwaukee, Minneapolis, Naples, Phoenix, St. Louis, San Diego, Tampa, Tucson, Washington D.C. The Director reports to the firm's Chief People & Diversity Officer and works closely with Practice Group leadership. While the role is open to all cities where the firm has offices, there is a strong preference for candidates based in Chicago, Milwaukee, or Phoenix. Grow Your Career at Quarles At Quarles, your goals matter. We foster a collaborative, inclusive culture where your voice is heard and your growth is supported. Join a team that values creativity, flexibility, and shared success. What We Offer Supportive, adaptable work environment Career development through mentoring and training – Professional growth opportunities Competitive pay and comprehensive benefits Key Responsibilities Leadership & Strategy Create and execute a strategic vision for paralegal, legal project assistant, and legal specialist teams. Drive innovation in legal service delivery through process improvement, technology adoption, and talent development. Collaborate with practice group leaders and managers to align team capabilities with client and practice needs. Team Management Lead paralegal, legal project assistant, and legal specialist populations and serve as their direct supervisor. Manage workflow and workload distribution. Evaluate staff in conjunction with practice groups. Lead performance evaluation process and compensation/bonus programs for paralegal, legal project assistant, and legal specialist populations. Oversee hiring, onboarding, and integration in partnership with the recruiting team. Professional Development Provide regular feedback and support professional growth through training, mentoring, and coaching. Identify and address training and development needs, opportunities, and goals. Develop and deliver training programs that promote skill advancement at both the individual and team levels. Work with paralegal teams and practice group leaders to professionally develop paralegals based on their individual needs. Understand drivers of paralegal success in each practice group and help manage paralegals toward common goals. Operations Establish and maintain best practices for workflow, utilization, and resource allocation. Partner with Legal Operations & Innovation to implement tools and systems that enhance productivity. Monitor billable and nonbillable time metrics to assess team performance and identify areas for improvement. Work closely with Human Resources, Recruiting & Integration, Learning & Development, Information Technology, Finance, and other administrative departments. Travel approximately 25% of the time is anticipated. Perform other duties as assigned. Qualifications Bachelor’s Degree required. Minimum of five years’ experience supervising and managing in a law firm or legal services environment required. Minimum of five years’ experience as a paralegal. Excellent organizational, interpersonal, and written and oral communication skills required. Proven leadership experience managing large, diverse teams. Ability to lead change and drive innovation. Strong customer service attitude required. Demonstrated strategic qualities and ability to earn trust of firm leaders, attorneys, and colleagues. Ability to coordinate multiple issues and projects simultaneously; work well under pressure and solve problems. Collaborative and resourceful, with the ability to mentor and train others. Ability to use sound judgment and discretion in dealing with highly confidential information. Commitment to fostering an inclusive and collaborative work environment. Quarles is an equal opportunity employer. If you have any questions or require additional information regarding this position, please contact: Jennifer McKinney, Manager, Legal Recruiting, jennifer.mckinney@quarles.com. #J-18808-Ljbffr