ServiceNow Engineer

4 weeks ago

Washington, United States SAIC Full time

ServiceNow Engineer – SAIC Company: SAIC Minimum Clearance Required: None Job ID: 2511434 Location: Washington, DC, US Date Posted: 2025-11-10 Category: Software Subcategory: SW Systems Engr Schedule: Full-time Shift: Rotating Travel: No Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: Yes Description SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations to join our team supporting the Department of Transportation (DOT). Duties Perform SMS development activities and be proficient in applying the SDLC and DevOps principles. Perform implementation, administration, configuration, and/or development with ServiceNow. Perform response and resolution for SMS. Job Role Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialties. Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle. Determine which integration method(s) will be used, integration directionality, and attributes. Participate in any data normalization required prior to being imported / inserted into ServiceNow. Participate in platform, process, and integration testing. Develop and maintain Discovery schedules, pattern usage and the role of other integrations. Fulfill role of Enterprise Integration Manager. Design, develop, configure, and customize ServiceNow applications and services. Deliver new functionality across applications. Manage and perform SMS development activities, supporting the entire development lifecycle. Apply SDLC and DevOps principles. Perform response and resolution for escalated SMS service requests and incidents. Assist the platform administrator with incident resolution. Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays). Qualifications Required Education and Experience 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow. Candidate must be proficient with Discovery and Integrations. Current ServiceNow Certified Implementation Specialist – Discovery (CIS-Disco) Certification is required. Current ServiceNow Certified System Administrator (CSA) Certification is required. Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and has the ability to obtain a public trust. Preferred Qualifications Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree). Extensive knowledge of ServiceNow Discovery and Integrations. Experience with the SNMP technologies that support Discovery Patterns. Experience with SOAP/REST-based API integrations. Senior Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industries Computer Hardware Manufacturing, Defense and Space Manufacturing, IT Services and IT Consulting Target salary range: $120,001 - $160,000 This estimate displayed represents the typical salary range for this position based on experience and other factors. #J-18808-Ljbffr

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