Membership Consultant

4 weeks ago

Fort Myers, United States ArchWell Health, LLC Full time

Job SummaryMembership Consultants are the primary evangelists of ArchWell Health and grow our patient base in the communities we serve. As outside healthcare sales professionals, we ensure all seniors who can benefit from excellent medical care – regardless of their economic means – can be reached, inspired, and aided in joining our medical centers. Whether engaging directly with individual seniors in the community, organizing events to bring seniors together, or building effective partnerships with patient referral sources, our Membership Consultants are active & visible members of the community who ensure seniors gain access to the care they need. Consultants combine traditional B2C and B2B sales skillsets with effective community engagement, problem solving, and organizational skills in a truly rewarding, multi-channel growth role. Prior experience in Medicare Advantage sales or working with seniors is helpful though not required; we are a new breed of healthcare provider open to great sales talent from many walks of life.ResponsibilitiesDrives new patient enrollment year-round by identifying, cultivating, and securing new patients through direct-to-consumer, business-to-business, and community stakeholder relationshipsMeets individual seniors and groups in their homes, senior centers, houses of worship, and other community gathering places to evangelize the ArchWell Health mission & value proposition for seniorsPlans, coordinates, and executes local events in the community and in our centers to help reach our ideal patients (e.g. medically underserved, Medicare-eligible seniors)Cultivates relationships with individual health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as their preferred provider for senior healthcare when referring or assigning patients to a primary care physicianPartners with ArchWell Health Community Relations on initiatives with community officials/influencers, businesses, and public health programs that appropriately drive new patient growthCoordinates with health plan agents and brokers to ensure prospective patients are enrolled in an accepted health plan and assigned to ArchWell Health in a timely mannerLeverages sales & marketing tools (e.g. Salesforce) to identify and cultivate new patients, maintain current prospect information, and document sales interactionsProvides monthly activity calendar reflecting community access points and tabletop venues. Creates penetration plans and initiatives in target sub-markets & channelsEngages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issuesTravel Required: Very limited outside of local market (under 10%)QualificationsH.S. Diploma or GED required; Bachelor’s degree is helpful1 year of Sales or Community Relations experience required; 2+ years preferredExperience with a health plan, FMO / benefits broker, or provider is preferredExperience working with or selling to the senior community or medically underserved preferredArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification. #J-18808-Ljbffr

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