Collections Supervisor

1 month ago


Lansing, United States State of Michigan Full time

This position oversees programs and personnel related to the complex work area of collection activities - enforcement (i.e., liens and levies), vendor offset, and associated fund management for the Financial and Administrative Unit (FAU) in the Collection Services Bureau (CSB). This employee directs programmatic activities, ensures effective and efficient work processes, and makes recommendations for changes to business practices based upon data and the performance of the team. The employee in this position performs various supervisory functions including hiring, training, directing daily staff assignments and priorities, and performance management. Furthermore, the employee in this position is responsible for administrative functions, including program evaluation and reporting, account reviews, adjustments and approvals, and escalated issues. This position may require handling stressful situations relating to investigation, collection, and customer interactions. The employee in this position serves as a member of the Services Management Division and FAU leadership team and, as such, serves as a liaison to other departments and divisions, CSB private collections vendor(s), cognate areas within Treasury, and external partners.



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