Senior Product Manager, Platform Tools

Join to apply for the Senior Product Manager, Platform Tools role at Cloudflare. About the Role Cloudflare is seeking a high-impact and experienced product manager to join our Platform Tools team. The Platform Tools team builds both the platform and the tools that enable Cloudflare employees to be as efficient and productive as possible when supporting and shipping the products and features that Cloudflare customers rely upon. Your users include customer?facing teamssuch as customer support, customer success, and solution engineersas well as other product teams offering their tools on the platform. Problems you may face: How do we empower Cloudflare employees to solve customer problems quickly, reducing the operational burden that comes with rapid feature releases? How can we deliver a best?in?class, secure platform for internal tools that enables engineering teams to easily build, use, and support their own solutions? What is the best way to balance building broad platform constructs versus specific tooling requests to maximize impact on employee productivity and customer satisfaction? Key Competencies We are looking for someone who is curious, customer?centered, can learn quickly, think creatively, and work cross?functionally. Key responsibilities include: Business & Product Vision and Strategy: Define and communicate the vision, strategic direction, and goals for the Platform Tools initiatives. Roadmap Prioritization: Develop and maintain a product roadmap that optimizes both short?term wins with long?term vision and investments in platform capabilities and customer experience improvements. Champion of the customer: Develop a deep understanding of the marketing technology landscape, growth best practices, and the needs and behaviors of Cloudflares internal users and external customers. Cross?Functional Collaboration: Act as a central point of contact between various product, engineering, security, legal, and support teams throughout the product lifecycle to successfully execute the roadmap and impact for customers. Data?informed Decisions: Define key metrics, establish tracking mechanisms, and analyze product performance to identify areas for improvement. First?class Execution: Get things done and have a track record of driving excellence, impact, and managing complex projects end?to?end. Bonus Points Proven track record of successfully defining and launching impactful platform products and driving impact. Excellent analytical and problem?solving skills, with the ability to interpret data and translate it into actionable insights. Data?fluencycan work directly with data to build confidence in your views and persuade others. Engineering fluencytechnical background that builds credibility with our engineering teams. Exceptional communicationstrong interpersonal skills with the ability to influence and build consensus across diverse teams. Deep understanding of Internet layers 2 through 7. Compensation Compensation may vary based on location and level. This role is eligible to participate in Cloudflares equity (RSU) program. New York, Seattle, & Washington D.C. estimated salary: $192,000 $234,000 (Senior Level) Austin & Colorado estimated salary: $170,000 $208,000 (Senior Level) What Makes Cloudflare Special? Were not just a highly ambitious, large?scale technology company. Were a highly ambitious, large?scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, weve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customersat no cost. Athenian Project: In 2017, we created the Athenian Project to ensure state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, weve provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure, and privacy?centric public DNS resolver. This is available publicly for everyone to useour first consumer?focused service. No client IP addresses are stored, never, ever. We remain committed to our privacy promise and do not sell user data to advertisers or use it to target consumers. Ready to Apply? Sound like something youd like to be a part of? Wed love to hear from you This position may require access to information protected under U.S. export control laws. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people, placing great value in diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e?mail at hr@cloudflare.com. Seniority level Mid?Senior level Employment type Full?time Job function Product Management and Marketing Industries IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security #J-18808-Ljbffr