Store Leader

San Francisco, CA | Retail Team | Reports to the District Manager, West Who is Allbirds? At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for life's everyday adventures. Our commitment to making better shoes in a better way is fueled by a fundamental belief that the shoe industry needs to focus less on flashy designs and synthetics in favor of more thoughtful, natural solutions. Where do we need help? We've sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we're taking the Allbirds in-store experience across the country and are looking for seasoned and impactful retail leaders to execute on that mission. Who are we looking for? The Store Leader's core purpose is to drive store performance and deliver retail excellence, from achieving financial targets, to directing all aspects of store operations, to developing a phenomenal in-store flock that provides our customers with amazing in-store experiences. What does the job entail? Delivering and executing on four primary focus areas: Store Performance, People Management, Operational Excellence, and Customer Experience. Performance Measure and monitor retail KPIs such as sales and NPS targets, taking action to improve business performance when needed. Push yourself and the team to consistently meet and exceed business goals. Be results oriented even when dealing with ambiguous or unfamiliar situations and challenges. Foster effective relationships and partnerships within the local community to build strong engagement, outreach and marketing opportunities. People Conduct regular check ins and provide on-the-spot coaching and feedback Conduct quarterly reviews and create and manage development plans for each team member Build succession plans Facilitate internal promotions and mobility Build a diverse team with a wide range of experiences, perspectives, and service styles to best serve a diverse customer base. Ensure that your team is providing customers with engaging and personalized try-on experiences. Be the hiring manager on all in-store roles, responsible for recruiting, training, and onboarding new-hires. Focus on developing and retaining talent Champion an open door policy that promotes honesty and transparency amongst the team. Cultivate an engaging and empowering store culture based on our values and mission. Explore thoughtful and creative ways to motivate the team, celebrate wins, and recognize contributions. Effectively and efficiently resolve employee issues, escalating ER issues to your Area Leader and Talent Partner when needed. Establish and reinforce effective communication routines within the store leadership team and ensure company communications are cascaded appropriately to all members of your flock. Operations opening and closing procedures cash count and control acceptable inventory shrinkage as percentage of sales loss prevention security measures an efficient ordering system for all necessary store supplies a safe and healthy work environment for employees and customers store compliance with all State and Federal laws and regulations Manage and be accountable for all store operations, including, but not limited to: Hold team members accountable for fulfilling their role responsibilities, such as following SOPs and adhering to time & attendance and dress code policies. Customers Ensure that your team is providing customers with engaging and personalized try-on experiences. What might describe you. Prior retail management experience required, ideally in fashion or footwear Strong connection to Allbirds's mission, vision, and products Curious, intentional, and low-ego, with an eye for simplifying complex situations and processes Excellent communication and interpersonal skills Experienced in inventory management, stock takes, inventory counts, and replenishment cycles Experienced in shift scheduling and talent management Tech-savvy and proficient in Microsoft Office / G-Suite Able to work approximately 40 hours per week, including a minimum of one weekend day Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day What can we offer? The Allbirds pay range for the role is: $75,000 - $90,000, depending on location, knowledge, skills and level of experience.. Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors. We factor in a number of components when determining starting pay, including the job and level you are hired into, location/metropolitan area, skillset, and peer compensation. Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits. Benefits Overview: When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below. Health benefits include Medical, Dental, and Vision plans for employees and eligibile dependents. Medical plan options include: PPO, HDHP (100% premium paid for employees, employees only pay premium for dependents), and HMO (in California) 100% Company paid OneMedical memberships available for members of certain medical plans. Company HSA contribution for enrolled HSA members. Financial benefits include: company equity for eligible roles, 401(k) with employer matching contribution (with immediate vesting and pre and post-tax options), Employee Stock Purchase Plan, company-paid life insurance for full time roles, short-term and long-term disability, pre-tax savings programs for eligible healthcare, childcare and commuter expenses for both full and part-time roles, medical travel expense reimbursement program for full and part-time roles. Unlimited PTO for full-time corporate roles, sick and vacation time for other roles, plus parental leave (with a new parent bonus for full-time employees), volunteering, medical & family care leave, bereavement, jury duty, and voting. Support benefits through Modern Health (free mental health benefit with coaching and therapy sessions), Employee Assistance Program and more. Other Perks include: the company discount (50%) on most Allbirds products, discount mall through LifeBalance, reimbursement on eligible wellness expenses (full-time employees) and cellphone and more for certain eligible roles. Please apply with your resume & cover letter. We're excited to hear from you Diversity Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.