Senior Technical Specialist

Senior Technical Specialist & Training CoordinatorShort DescriptionThe Senior Technical Support Specialist-Training Coordinator manages inbound phone calls and e-mails from customers, representatives and consulting engineers and is the subject matter expert on Pulsar Measurement products. In addition, the Senior Technical Support Specialist-Training Coordinator will initiate calls to customers to ask about technical issues with respect to orders, installations, and product concerns.The individual will support the sales team with virtual and onsite training sessions for representatives and customers on a wide range of Pulsar products and assist with webinars and tradeshows. The ability to speak and write well are of utmost importance for this position as the individual will be a liaison between engineering, quality and product management. This position requires a very service-oriented person, who enjoys helping customers resolve their measurement challenges and bring expertise to Pulsar Measurement products.Come Join Our TeamWe are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes a flexi holiday scheme, company sick pay, salary sacrifice pension, employee discount scheme, life assurance and a company bonus scheme together with a great positive cultureWho We Are:Pulsar Measurement is part of the TASi Measurement group and is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.Join us on this exciting journey, as we continue to expand our business.Your Responsibilities include, but are not limited to:· Developing and maintaining strong technical and applications expertise with all Pulsar products.· Maintaining expertise with Pulsar’s technical support systems, Return Merchandise Authorization (RMA) process, Quality Databases, and Engineering Change Notifications (ECN).· Handling technical support calls and troubleshooting on new and existing product installations.· Track and analyse technical concerns and able to escalate to the engineering and product management teams as needed.· Able to read and comprehend engineering specifications.· Perform onsite and virtual training sessions.· Support the Regional Sales Managers and Sales Application Engineers with advanced technical expertise and training sessions for high profile projects.· Able to work cooperatively and provide feedback to the Product Management Team, Engineering, Quality, and Marketing with respect to the development of technical documentation, product improvements, and new product ideas.· Participates in corporate training seminars, webinars, and tradeshows.· Performing any other duties or responsibilities as requested by Supervisor or Manager.Position Requirements:· Excellent written and spoken communication skills· Strong track record developing and maintaining positive relationships with service customers and sales partners.· Inherent electrical instrumentation knowledge and experience.· Strong knowledge of Microsoft Office as well as current MRP, ERP and CRM systems· Has excellent problem solving and time management skills· Exceeds attendance standards.· Bachelor’s degree (engineering, business, technical) and/ or 5+ years minimum technical experience.Preferred Qualifications:· Past technical experience with corporate technical trainings· Awareness of Communication Protocol (SCADA, MODBUS, Profibus)· Collaborates well within a teamwork environment· Knowledge of industrial and municipal (water/waste-water) instrumentation is a plus· Degree in Electrical Engineering or Environmental EngineeringComputer Skills:· Experience working with ECN and Quality Management programsTravel:· Travel is based on demand when conditions allow.Travel includes but is not limited to regions, factories, offices, customer locations and suppliers.Ability to uphold Pulsar Measurement’s mission and vision. Must be accountable and adaptable to changing priorities, trustworthy, loyal, helpful, friendly, courteous, kind, cheerful, thrifty, and respectful.Working Conditions:· Physical Demand(s): Sitting and standing for reasonable periods of time.· Visual Demand(s): Ability to look at a computer monitor for reasonable periods of time.· Travel: 25-35% expected travel annually- Domestic and International· Hazard(s): Office environment with trips to customer offices, convention centers and construction sitesCommitment to People and Planet:TASi Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us.As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success. #J-18808-Ljbffr