Prosum | IT Asset Management Specialist | tempe, az

3 weeks ago

tempe, United States Prosum Full time

Job Overview: IT Asset Management Specialist

Primary Purpose:

Under direct supervision, this role supports the IT Asset Management (ITAM) team by overseeing and managing the operational tracking of hardware and software assets throughout the ITAM lifecycle.

Key Responsibilities:

  • Track hardware and software as they progress through lifecycle stages, including requests, deployments, changes, repairs, reclamation, retirement, and disposal.
  • Receive incoming inventory promptly and maintain an organized workspace.
  • Inspect and validate incoming hardware and track shipments.
  • Assist with hardware/software refreshes and upgrades, infrastructure capacity planning, contract renewals, and vendor-led software audits.
  • Collaborate with desktop services and engineering teams to prepare, build, and configure laptops, desktops, and mobile devices for new hires, upgrades, and repairs.
  • Package and ship laptops, mobile devices, and accessories to remote team members.
  • Ensure necessary supplies are available to maintain employee productivity.
  • Provide exceptional customer service to internal customers and external vendors, addressing inquiries about ITAM processes, procedures, and services.
  • Stay updated on emerging industry technologies, trends, and strategies.
  • Support the organization's risk management initiatives by maintaining the confidentiality and integrity of systems and data.
  • Perform tasks as directed by the supervisor, ensuring work is completed accurately and on time.

Minimum Qualifications:

  • High school diploma, relevant certifications, or equivalent experience.
  • At least 3 months of experience in IT asset management, IT inventory, computer technician roles, or related coursework/internships.
  • Strong analytical and decision-making abilities to resolve issues effectively.
  • Proficiency in common office software and personal computers, depending on assignment.
  • Ability to communicate effectively with employees at all levels.
  • Successful completion of background and drug screening.

Preferred Qualifications:

  • Prior experience in banking, office management, inventory, or IT asset management.
  • Additional related education or experience is a plus.

Physical Requirements:

  • Ability to perform essential functions with or without reasonable accommodation.
  • Office-based work environment with primary sedentary tasks requiring computer usage for extended periods.
  • Occasional standing, walking, kneeling, bending, and reaching to identify asset details.
  • Must lift up to 50 pounds occasionally and handle negligible force frequently.
  • Visual acuity and manual dexterity for document preparation and equipment use.
  • Clear communication skills for interactions with internal and external stakeholders.

Note: This job description outlines core responsibilities and requirements but is not exhaustive. Employees are expected to perform other tasks as assigned.

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