Adult MH Case Manager
1 week ago
The Case Manager works under the leadership of the Program Manager of Adult Mental Health and within federal, state and local guidelines performs routine case management work. Work involves developing and maintaining long-term contact with clients, client families, and service providers for medical, social, educational, and related service needs.
This position is responsible for overseeing the care of individuals served assigned to various Levels of Care (LOC), primarily LOC1, LOC2 and LOC3. Works to ensure the continuity of care for individuals served. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
Education, Training and Experience (including licensure and certification)
- Education: Graduation from an accredited four-year college or university with major course work in human services field as required to qualify as a Qualified Mental Health Professional (QMHP), required.
- Master's Degree in a human services field, preferred.
- Previous Crisis experience preferred.
- English/Spanish bilingual preferred.
- Experience: Six (6) months prior experience in a mental health field preferred.
- Possession of a valid driver's license and current automobile insurance.
- Individuals with an out of state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
- Successful completion of all position-specific training within thirty (30) days of employment is required.
- The position requires adherence to all applicable laws, regulations, policies, procedures and/or guidelines of HHSC and DCMHMR. Other specific laws, regulations, policies, procedures and/or guidelines which must be followed include: Texas Administrative Code and Case Management Guidelines.
- Knowledge of community resources, of case management delivery systems, and of program policies and procedures.
- Skill in active listening, de-escalation techniques, empathy, and basic knowledge of social services systems. Skill documenting services provided, conducting assessments, and developing recovery plans. And skill in communicating with a variety of individuals from various backgrounds and experiences.
- Ability to:
work as a member of an interdisciplinary team to ensure referral to appropriate Center program as needed.
work independently and make decisions but seeks guidance when needed.
make decisions based on education and or clinical experience, which reflect consistency with Center's Guiding Principles, Policies and Procedures, and Standards of Care.
work with clients of different cultural backgrounds, sexual orientation, and belief systems.- work with clients who may display symptoms of mental illness, including; poor hygiene, difficulty controlling anger and low frustration tolerance, difficulty or inability to display appropriate social behavior, and who are suicidal or homicidal.
- Understanding and practice of Trauma Informed Care principles.
Below is a list of essential duties of the position. Other duties may be assigned as needed.- Attends and participates in all scheduled team meetings.
- Staff will attend meetings as scheduled and sign-in for meetings to acknowledge their presence and understanding of the topics discussed.
- If a meeting is missed, staff will get with supervisor within one week to review the information.
- Provides courteous, professional services at all times.
- Maintains professional boundaries.
- Interacts with Center staff, individuals, and community members in a professional manner.
- Provides Case Management and psychosocial rehabilitation services. Caseload size will vary.
- Provide supported employment, supported housing, budgeting, skills training as appropriate, etc., to individuals served as defined in Texas Resilience Recovery (TRR) guidelines.
- Provides resources/referrals to meet individual needs and help them navigate different systems.
- Will assist other teammates in their absence by providing services to individuals on their caseload as needed.
- Completes community base visits per minimum monthly contact.
- Community based visits occur 20% of the time for individuals approved for Level of Care (LOC) 1 and LOC 2 and 80% of the time for individuals approved for LOC 3.
- Provides transportation for individuals as needed.
- Ensures everyone served is provided services as required by the level of care assignment.
- Engagement measure with consumers is at 65.6% monthly.
- Maintains contact standards as defined in TRR guidelines.
- Administers clinical assessments and paperwork to determine appropriateness of level of care assignments and level of rehabilitative services required to meet individual's needs.
- Required paperwork includes: Adult Needs and Strength Assessment (ANSA), Recovery Plan, Substance Abuse Needs Inventory, MH Consent to Services, TIMA, consent forms, Tobacco Cessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Form completed prior to expiration and as needed based on individual change.
- Is familiar with all applicable Texas Administrative Code (TAC), fidelity tools, and Texas Human Health Services (HHSC) contract information and Center policies and procedures.
- All documentation is completed within two business days, to meet or exceed 95% monthly.
- Skills training notes include fidelity words and curriculum used.
- Ensures individuals charts compliant with HHSC contract requirements and standards.
- Responds to all chart audits by assigned deadline.
- All paperwork will be signed in black ink/or electronically in the EHR with credentials and date.
- All paperwork is completed within Center policies and procedures.
- Provides emergency/crisis intervention when necessary, according to HHSC and Center policies and procedures.
- Completes other duties as assigned.
- All assignments given are completed in a timely manner.
- Has the ability to work independently and make decisions but seeks guidance when needed.
- Safely transports individuals using Center vehicles and/or personal vehicle without accident, citation.
- Follow all Center guidelines while driving, including restriction of food, drink, smoking, and cell phone use.
- Completes all required vehicle checklists as scheduled.
- Maintains fuel and fluid levels of vehicles and reports all maintenance issues immediately to appropriate supervisor.
- Maintains personal driving record within agency standards and requirements.
- Provides ongoing evidence of current auto liability insurance.
- Provides transportation in own vehicle only as approved by supervisory staff.
- Maintains his or her personal vehicle and company vehicles to ensure the safety of individuals and other staff.
- Completes vehicle paperwork in a timely manner.
- Keeps company vehicles clean and disposes of trash and clutter after each use.
- Drives safely and adheres to all Center and state laws.
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