Customer Experience

3 weeks ago

Falls Church, United States Chemtrec Full time

Interested in joining our team? We are currently hiring a Customer Experience & Service Manager.Customer Experience & Service ManagerPosition Type: Full TimeLocation: Falls Church, VAPosition Summary:We are seeking a transformational Customer Experience leader to join our team and bring exceptional new experiences to our customers. The ideal candidate will have a strong background in Customer Experience (CX) and Design Thinking, with a proven track record of both delivering changes to customer perceptions, as well as managing customer service teams. This role requires a deep understanding of technology solutions (including Customer Relationship Management (CRM)) systems and the ability to establish a dynamic CX measurement system.Major Duties and Responsibilities:Manages and oversees the customer service team, ensuring high performance and customer satisfaction.Uses CX and Design Thinking to identify actions that drive positive customer perception and deliver demonstrable improvements in customer loyalty and growth.Works across Departments including sales, technology, and finance to implement both near-term and long-term solutions to customer challenges.Recognizes the drivers of compelling CX by tracking a portfolio of data points.Establishes and maintains a dynamic CX measurement system that enables both strategic and tactical decision-making.Updates and maintains a customer journey map, identifying pivotal moments to design and amplify both CX and brand results.Serves as CX lead within the Innovation & Experience Team, a task force reporting to the Chief Executive.Performs other duties as assigned.Qualifications/Requirements:Bachelor's or AB degree in a relevant field.Minimum of 4 years of experience in Design Thinking and/or Customer Experience (CX) projects, with at least one year in a project leadership role.Preferred experience in a call center or customer service department.Proven ability to manage customer service teams.Deep knowledge of Customer Relationship Management (CRM) systems.Strong communication skills, both written and verbal.Ability to work in the office in Falls Church, VA, with hybrid opportunities available. #J-18808-Ljbffr

  • Customer Experience Manager

    2 weeks ago

    Falls Church, United States Five Below, Inc. Full time

    Customer Experience Manager page is loaded## Customer Experience Managerlocations: Falls Church, VA 22041time type: Full timeposted on: Posted Todayjob requisition id: JR77237At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with...

  • Customer Experience Manager

    3 weeks ago

    Falls Church, United States Five Below Full time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell...

  • Customer Experience Associate

    2 weeks ago

    Falls Church, United States Inova Health System Full time

    Inova Retail and Specialty Pharmacy is seeking a dedicated Customer Service Associate to join the team. This role will be full-time Monday - Friday, variable shift. Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro...

  • Customer Experience Business Lead

    4 weeks ago

    Falls Church, United States Freddie Mac Full time

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  • Sr. Business Director, Customer Experience Strategy

    7 days ago

    Falls Church, United States Capital One Full time

    Sr. Business Director, Customer Experience StrategyThe Senior Business Director for Customer Experience Strategy will lead a team of ~17 analysts in the Retail Bank, focusing on three key pillars: Future of Retail Bank Servicing, Call Center Strategy & Analytics, and Customer Experience Measurement across all Retail Banking experiences.This is a highly...

  • Sr. Business Director, Customer Experience Strategy

    4 weeks ago

    Falls Church, United States Virginia Staffing Full time

    Sr. Business Director, Customer Experience Strategy The Senior Business Director for Customer Experience Strategy will lead a team of ~17 analysts in the Retail Bank, focusing on three key pillars 1) Future of Retail Bank Servicing 2) Call Center Strategy & Analytics and 3) Customer Experience Measurement across all Retail Banking experiences. This is a...

  • Customer Experience Coordinator

    3 weeks ago

    Falls Church, United States Veterinary Emergency Group (VEG) Full time

    Customer Experience Coordinator - Falls Church, VAJoin our team to enhance customer satisfaction and drive positive experiences in Falls Church, VA.

  • Family Experience Teammate

    3 days ago

    Falls Church, United States Aqua-Tots Full time

    Family Experience Teammate Welcome to Aqua-Tots Swim Schools! We are on a mission to save lives by teaching children all over the world how to become safe and confident swimmers for life. Are you a motivated and customer-focused individual with a passion for helping families? Join us as a Family Experience Teammate, where you’ll provide exceptional...

  • Director, Product Management, Developer Experience

    4 weeks ago

    Falls Church, United States Capital One Full time

    Director, Product Management, Developer Experience - Deployment Experiences & Release DecisioningCapital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great...

  • Customer Experience Specialist

    2 weeks ago

    Sioux Falls, SD, United States Ag Country Inc Full time

    AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit,...