Principal Service Management Consultant

OverviewJob Title: Principal Service Management Consultant - ServiceNow Subject Matter Expert - Finance & Supply Chain (Source to Pay Operations)Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GATravel: 25%Job DescriptionThe ServiceNow Finance & Supply Chain Subject Matter Expert (SME) is responsible for designing and implementing scalable, integrated solutions across Source-to-Pay (S2P) workflows using the ServiceNow platform. This role requires deep expertise in financial operations, procurement, supplier lifecycle management, and ServiceNow’s SPO, SLO, and APO modules. The architect will lead client engagements, define technical strategies, and ensure alignment with business outcomes.Key ResponsibilitiesLead architecture and design of ServiceNow solutions for Source-to-Pay workflows, including Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), and Accounts Payable Operations (APO).Collaborate with stakeholders to define business requirements and translate them into technical specifications and user stories.Design interaction layers for portals, case management, and integrations with financial systems and S2P applications.Conduct workshops to re-engineer finance and supply chain processes, identifying automation opportunities and pain points.Provide governance and mentoring to delivery teams, ensuring adherence to best practices and platform standards.Support integration with third-party systems such as ERP, ICertis, EDW, and risk management platforms.Develop and maintain architecture documentation, including solution blueprints and configuration guides.Participate in agile sprints, MVP launches, and continuous innovation cycles to refine and expand solution capabilities.Required Qualifications5+ years of experience in ServiceNow architecture and implementation, with a focus on finance and supply chain domains.Deep understanding of ServiceNow SPO, SLO, APO modules and their configuration.Experience integrating ServiceNow with ERP, procurement, and financial systems.Strong knowledge of Source-to-Pay processes and supplier lifecycle management.ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in relevant modules.Proficiency in scripting (JavaScript), REST/SOAP APIs, and Flow Designer.Preferred QualificationsExperience with DocIntel AI, Supplier Risk Screening, and GRC/IRM scopes.Familiarity with agile methodologies and DevOps practices. Strong communication and stakeholder engagement skills.Experience in consulting and client-facing solutioning.Key CompetenciesStrategic solution designFinancial and procurement process expertiseIntegration and automationGovernance and complianceAgile delivery and MVP planningStakeholder managementLife at CapgeminiCapgemini supports all aspects of wellbeing throughout the changing stages of life and career. Eligible employees are offered:Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily-building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.Disclaimer: Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the duties, responsibilities and qualifications required for this position. Capgemini may capture your image during the interview process and use it for verification during hiring and onboarding. For more information on your rights as an applicant, visit Capgemini’s Equal Employment Opportunity resources.Job location: US-IL-Chicago; Other locations: US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-NY-New York, US-TX-Dallas. #J-18808-Ljbffr