Financial Services Associate

Posting Number S14420P Working Title Financial Services Associate - Cashier Department VetMed-VTH Patient Finan Srvcs Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Schedule General Business Hours- Monday through Friday, 8am-5pm. Advertised Salary $16.58-$17.50 p/hour Posting Date 11/20/2025 Open until filled Yes Proposed Starting Date 12/14/2025 Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of its 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653. Classification Title Medical Billing Specialist I FLSA Non-Exempt FTE 1.00 Minimum Qualifications High school diploma or equivalent Preferred Qualifications Proven experience working within financial services collecting payment for services rendered Experience in a fast paced environment where handling multiple tasks and priorities at once are standard business practice. Able to communicate professionally within a stressful environment that yields a positive client experience. Position Summary The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts. Knowledge, Skills, Abilities and/or Competencies Self‑motivated and enthusiastic personality possessing exceptional customer service skills. Detail oriented, well‑organized, and have excellent multi‑tasking capabilities. Ability to establish and maintain effective working relationships with other employees, superiors, and the general public. Exceptional written and verbal communication skills. Committed to always be professional and courteous when dealing with clients and patients. Flexibility and willingness to go ‘above and beyond’ requirements for client satisfaction. Intermediate to advanced skills in using Outlook email, credit card terminals, multi‑line phone and Microsoft Word and Excel. Physical Demands Repetitive motions and actions Long periods of standing or sitting Pick up/carry 40 lbs. Typing on a keyboard and viewing a computer screen for extended periods of time Remember extensive details Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician, or the owner at the time of check out. Duties/Responsibilities Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift. (40%) Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently troubleshoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understand procedures regarding maintaining confidentiality with client information and following established PCI protocols for handling credit cards. (20%) Responsible for auditing or providing other support when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge. (20%) Issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts. (20%) Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name: Kris Mitchell Email: krista.mitchell@uga.edu Phone: 706-542-4459 University Information Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. College/Unit/Department The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food‑producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health. College/Unit/Department website https://vet.uga.edu/hospital-and-primary-care/hospital/ #J-18808-Ljbffr