RN Telehealth Facilitator

6 days ago

Erie, United States Community Health Net Full time

Summary

The RN Telehealth Facilitator is responsible for delivering telehealth services, offering high-quality care and support to patients during virtual medical appointments. The position requires strong clinical expertise, exceptional communication skills, and the ability to ensure a seamless telehealth experience for patients.

Essential Duties and Responsibilities

* Conduct virtual patient assessments and evaluations, ensuring accurate collection of medical histories and current symptoms.
* Establish rapport with patients to create a comfortable and supportive telehealth environment.
* Collaborate with healthcare providers to gather relevant medical information for diagnosis and treatment.
* Schedule and coordinate telehealth appointments, ensuring adherence to established appointment calendar.
* Educate patients on how to access and use telehealth technology, addressing any concerns or questions.
* Facilitate the start and end of telehealth sessions, ensuring all technical aspects are functioning correctly.
* Assist healthcare providers during telehealth sessions, managing medical equipment and relaying vital signs and patient data.
* Provide guidance to patients on self-examination or medical administration under the direction of healthcare providers.
* Act as a liaison between patients and healthcare providers, ensuring clear communication and understanding.
* Offer health education and counseling to patients, answering questions and addressing concerns regarding their condition and treatment plan.
* Collaborate with healthcare providers to create patient education materials and resources for telehealth appointments.
* Maintain detailed and accurate electronic health records (EHR) for telehealth encounters, documenting patient information, assessments, and recommendations.
* Generate reports on telehealth utilization and outcomes for analysis and improvement.
* Perform other duties as assigned.

Qualifications/Requirements

* Valid and active Pennsylvania (PA) RN license.
* Minimum of 3 years of clinical nursing experience.
* Strong clinical assessment and patient interaction skills.
* Excellent verbal and written communication skills.
* Proficiency in using telehealth technology and video conferencing platforms.
* Demonstrated empathy and compassion when working with patients.
* Ability to work independently and as a part of a healthcare team.
* Experience with EHR systems.
* Familiarity with remote devices and telemedicine equipment.

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