Service Manager

Overview McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Job Summary We are seeking a highly motivated and technical Service Manager to lead the optimization of enterprise sales technologies with a special emphasis on supporting government contracts. The Service Manager will help bridge the gap between business needs and technical solutions, working closely with cross-functional teams to deliver tools and platforms that enable scalable and compliant enterprise sales strategies, in addition to being the point of contact for the MMS Enterprise Sales Team for all escalations and assistance for technology related matters. The Service Manager is expected to meet established goals while maintaining internal customer satisfaction and will be responsible for helping to build, manage, and execute projects in the areas of Enterprise Sales; assuring initiative alignment to goals, and communicating the story of the initiative in a way that motivates the team and our customers to achieve the desired outcomes. Key Responsibilities Accountable for the Enterprise Sales Technical Product Management & Roadmap. Works across the MMS organization and support functions (Product, Sales, Analytics, Engineering, Finance, and Legal) to prioritize, track progress, identify risks, and communicates updates of all projects within the program in one view. Plays a key role in defining and maintaining the technical product roadmap for Enterprise Sales Technologies ensuring these are also tailored to government contract workflows (e.g., RFP/RFQ processes). Works with Enterprise Sales Leaders, the Government Account team, legal/compliance, and engineering teams to assist in gathering requirements and delivering solutions. Partners with business development and proposal teams to streamline technology support for Enterprise Sales Team opportunities. Assists with translation of complex business needs into functional technical requirements. Collaborates with engineering and QA teams to ensure on-time, high-quality delivery of features. Provides Technology Compliance & Risk Management Assistance to the Enterprise Sales Team. Be the point of contact for all Enterprise Sales teams technology queries including any technology related escalations. Demonstrates strong technical acumen to partner and align solution delivery with overall technology strategy. Play a critical role to drive initiatives/workstreams within the Enterprise Sales Technologies area to ensure we have the most effective best practices, foster meaningful collaboration, increase technical delivery velocity, quality, predictability, and value, and improve customer satisfaction. Primary point of contact for all technology Enterprise Sales Initiatives with stewardship through implementation to realize business value delivery of the initiative as defined in the business case. Provide support to Portfolio Managers and Business Owners for structuring their Business Case and MVP or Feature Definition. Enable Product and Release Roadmap creation in collaboration with Solution Architects, Business Owners, Product Managers, and teams as needed. Schedules, drives, and facilitates key technology initiatives and operational discussions and updates with a structured agenda. Manages and drives follow-ups to completion. Plans and executes internal meetings and events. Builds and develops internal customer relationships. Ability to shift between the "big picture" and project level details. Works through detailed issues when required. Minimum Requirements Minimum Requirement: Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience. Critical Skills Experience in enterprise sales technologies and working with government contracts. Strong communication and stakeholder management skills. Experience with Salesforce.com, RFP procurement processes. Solution oriented, and self-motivated individual. Experience with conflict resolution, working with executive management in prioritization, negotiating in matrix organization while delivering program management value to the business. Deep experience with SDLC, Product Development Lifecycle. Experience in healthcare is a must, with Government Contracts being preferable. Additional Skills Understanding of Agile, SAFe and Bi-Modal Delivery Structures. Strong ability to communicate and influence. Detail oriented and highly organized. Works well in a team centered environment as well as the ability to work independently. Candidate must be authorized to work in the U.S., now or in the future, without the support from McKesson. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $123,100 - $205,100 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at McKesson #J-18808-Ljbffr