General Manager

3 days ago


Cambridge, United States Blaze Pizza - Massachusetts Full time
Job DescriptionJob Description

Purpose of Position:

The General Manager (GM) provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through use of brand standards and operations excellence tools to ensure business results are achieved. 

Responsibilities:

  • Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior

  • Recruit and equip employees to deliver great guest interactions and deliver consistent product quality

  • Leads performance conversations and uses coaching practices to develop Managers and Team Members

  • Builds a healthy performance management bench of capable Managers and Team Members

Guest Satisfaction:

  • Ensure local health and safety codes, and company safety and security policies are met

  • Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support our restaurant in profitability

  • Ensures safe restaurant environment conditions are met which puts guest safety as a priority

  • Monitors restaurant speed and overall performance to meet performance targets

  • Serves as a role model in resolving guest concerns and works to exceed guest service standards

  • Monitor root causes of guest dissatisfaction and coach team on feedback and resolution techniques

Business Acumen, Sales & Profit:

  • Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

  • Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office

  • Control Profit & Loss by following cash / security procedures, maintaining inventory, managing labor, reviewing financial statements / reports, and taking action

  • Reviews and prioritizes store capital expenditure requests

Requirements:

  • Positive and energetic self-starter, passion for leadership

  • High School diploma

  • Basic business math and accounting skills and strong analytical, decision-making skills

  • 2-4 years of operations management experience in the QSR, Fast-Casual, or Casual Dining

  • Proven skills in employee and guest satisfaction; financial performance

  • Basic computer literacy and data analytics knowledge

  • Demonstrated track record in the manager selection, coaching and development

  • Good written and verbal communication skills with exceptional team building experience

  • Ability to lift, bend, stoop, walk and perform other physical tasks for hours

We use eVerify to confirm U.S. Employment eligibility.
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