Call Center Representative

2 weeks ago

Monterey Park, United States Work With Your Handz Full time

Lead a Team, Transform Lives: Service Manager Opportunity
Tired of working with a mediocre team? Our organization of industry leaders will impress you with their professionalism, collaboration, and ingenuity. We are elevating residential and commercial services to new heights and need your expertise and leadership to help us achieve our goals. We seek to work only with the best and brightest, so if that’s you, don’t hesitate to reach out today. The growth opportunities here are abundant, and we make significant investments in our most valuable asset: our people. Our support and continuous professional development are above industry standards.
Success in this role means inspiring a team of technicians to deliver exceptional customer service that exceeds industry benchmarks. By leveraging data-driven insights and a deep understanding of customer-centricity, you will foster a culture of continuous improvement, driving your team and the organization toward sustained growth and profitability.
What's in it for you?

  • We offer a base salary + bonus pay, with potential earnings ranging anywhere from $80,000 to $100,000.
  • A company culture that pays close attention to its employees.
  • Continuous trainings
  • Company Events
  • Birthday recognition
  • 100% paid medical, dental and vision coverage for employees
  • 401K
  • Company Provided Life Insurance
  • PTO
  • Birthday Off
  • Company Vehicle

Responsibilities for the Service Manager:
  • Manage and develop staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
  • Oversees daily operations to ensure that proper procedures and guidelines are in place.
  • Understands the financial and revenue goals and ensures their department successfully meets or exceeds these numbers – see the big picture and work towards it.
  • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
  • Assists with or performs administrative tasks.
  • Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
  • Resolves escalated customer issues by developing and maintaining a great relationship with customers.
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.

Requirements for our Service Manager:
  • Experience with a residential home service company (plumbing, HVAC and/or electrical) is required.
  • Management, leadership, and coaching experience is required.
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Clean, safe driving record and ability to pass a background check.
  • Highly organized
  • High integrity, exceptional communication, and social skills.
  • Technologically savvy.
  • Team player with a willingness to go above and beyond.



If you're ready to make a real impact and build a rewarding career, apply today

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background checks and drug tests are required to be considered for this position.

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