Guest Relations Agent

2 months ago

Sarasota, United States Marriott International, Inc Full time
Job Number 24144134
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                              High school diploma or G.E.D. equivalent.

Related Work Experience:      No related work experience.

Supervisory Experience:         No supervisory experience.

License or Certification:          None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.  
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.  
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.  
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Relations Agent

    3 months ago

    Sarasota, United States Marriott Hotels & Resorts Full time

    Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engine Relations, Agent, Guest, Hotel, Business Services

  • Guest Relations Agent

    4 weeks ago

    Sarasota, United States Marriott Full time

    Job Number 24144134 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of...

  • Guest Relations Agent

    2 weeks ago

    Sarasota, United States Marriott International Inc Full time

    Job Number 24179765 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Supply guests with directions and information regarding property amenities, services,...

  • Guest Relations Agent

    2 weeks ago

    Sarasota, United States Marriott International, Inc Full time

    Job Number 24179765Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Supply guests with directions and information regarding property amenities, services, and...

  • Guest Relations Agent

    2 months ago

    Sarasota, United States Marriott International, Inc Full time

    Job Number 24144134Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Supply guests with directions and information regarding property amenities, services, and...

  • Guest Relations Agent

    1 month ago

    Sarasota, United States Marriott International Inc Full time

    Job Number 24144134 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Supply guests with directions and information regarding property amenities, services,...

  • Guest Relations Agent

    1 week ago

    Sarasota, United States Marriott International Inc Full time

    Additional Information Job Number24179765 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States, 34236VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Supply guests with directions and information regarding property amenities,...

  • Guest Services Agent

    3 months ago

    Sarasota, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Sarasota, FL, US Property Name: La Quinta by Wyndham Sarasota Downtown Req Id: 14336 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Sarasota Downtown location in Sarasota , Florida . **Job Summary** The Guest Service Agent is responsible for providing attentive,...

  • Medical Spa Guest Relations Specialist

    3 days ago

    Sarasota, Florida, United States InSPAration Management Full time

    Job DescriptionAt InSPAration Management, we are seeking a highly skilled Medical Spa Guest Relations Specialist to join our team at Aire MedSpa in Sarasota. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring that our patients feel welcome and cared for.Responsibilities:Provide top-notch...

  • Medical Spa Guest Relations Specialist

    1 month ago

    Sarasota, Florida, United States InSPAration Management Full time

    Job OpportunityWe are seeking a highly skilled and passionate individual to join our team as a Receptionist/Guest Relations Med Spa at Aire MedSpa in Sarasota.Key Responsibilities:Provide exceptional customer service to guestsManage front desk operations, including scheduling and communicationAssist with administrative tasks and maintain a clean and...

  • Receptionist / Guest Relations Med Spa

    1 month ago

    Sarasota, United States InSPAration Management Full time

    Benefits: Employee discounts Paid time off Are you tired of having a job and looking for a career? If that's a fact, we have an opportunity for you! Aire MedSpa is open in Sarasota, and we are seeking highly talented professionals to join the team! Receptionists / Guest Relations If you are? Passionate about your work Care about your guests Desire to...

  • Receptionist / Guest Relations Med Spa

    5 days ago

    Sarasota, United States InSPAration Management Full time

    Benefits: Employee discounts Paid time off Are you tired of having a job and looking for a career? If that's a fact, we have an opportunity for you! Aire MedSpa is open in Sarasota, and we are seeking highly talented professionals to join the team! Receptionists / Guest Relations If you are? Passionate about your work Care about your guests Desire to...

  • Front Desk Agent

    1 day ago

    Sarasota, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - voco Sarasota [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    4 weeks ago

    Sarasota, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt Regency Sarasota [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • State Farm Agent Team Member

    3 weeks ago

    Sarasota, Florida, United States James Meroni - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and supporting the growth of our agency.ResponsibilitiesCustomer Service: Provide prompt, accurate, and friendly...

  • Security Gate Agent

    2 weeks ago

    Sarasota, United States The Sanderling Club Inc Full time

    Job DescriptionJob DescriptionSecurity Gate AgentThe Sanderling Club is a private gated community on Siesta Key and is seeking a security gate agent (on a per diem basis to start). The gate is manned 24/7. The responsibility of the agent is to screen visitors and contractors to assure that only residents, guests and approved contractors/ workmen enter the...

  • Customer Service Representative

    3 days ago

    Sarasota, Florida, United States James Meroni - State Farm Agent Full time

    Job DescriptionAre you a customer-focused individual who enjoys working with the public? If so, this role may be the perfect fit for you. As a State Farm Agent Team Member, you will be responsible for providing prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages,...

  • Front Desk Agent

    2 days ago

    Sarasota, Florida, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced...

  • Front Desk Agent

    2 days ago

    Sarasota, Florida, United States Lodgco Hospitality Full time

    Job SummaryWe are seeking a skilled Front Desk Agent to provide exceptional guest service and hospitality at our hotel. As a key member of our front office team, you will be responsible for delivering a high level of service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Perform guest registrations, room assignments, and...

  • Guest Experience Specialist

    3 weeks ago

    Sarasota, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Sarasota. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests...