technical product manager senior, governance

Now Brewing – technical product manager senior, governance #tobeapartner
 
From the beginning, Starbucks set out to be a different kind of company. One that not only
celebrated coffee and the rich tradition, but that also brought a feeling of connection. At Starbucks, our mission is to inspire and nurture the limitless possibilities of human connection – one person, one cup, and one neighborhood at a time. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Starbucks technologists work to achieve this mission with cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

This position reports to the manager of Governance – Governance, Risk, and Compliance, within the Starbucks Global Cybersecurity Services (GCS) organization. GCS is chartered with leading, inspiring, and supporting Starbucks to cultivate trust in our brand by ensuring confidentiality, integrity, & availability in every partner, customer & supplier experience.  

As the technical product manager sr, you will support the Governance function to establish the processes, policies, and standards to help Starbucks meets its mission and goals. This technical product manager sr will be responsible for assisting in the design, operation, and management of risk-based operational flow to triage, prioritize, and manage Governance services and products through their lifecycle.  This will primarily include, but is not limited, to our enterprise data governance advisory service and support our information security and privacy programs. 

To be successful, the technical product manager sr needs to have demonstrated passion for learning, willingness to dive into the details, a drive to improve existing ways of working, and a desire to delight with outstanding service. 
 

As a GRC - technical product manager senior, governance you will…

• Develop and manage operational plans for the work group. Manage product planning through day-to-day collaboration and decision making with a cross-functional team including engineers, architects, and business partners. 
• Collect, aggregate, and create cross-functional requirements. Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team. Balance business need, capacity, and risk when proposing solutions.
• Lead feedback loops and coordinated efforts to partner with business and technology functions to identify opportunities to improve performance and overall service delivery using data. Define health and performance metrics. Create dashboard/reporting requirements and KPIs to measure service/product performance.
• Use Kanban, Agile or other Kaizen management models for work prioritization and continuous improvement, to manage tradeoffs on scope, resources, timeline, expectations.
• Prepare, communicate, and educate stakeholders on changes in policies, standards, and practices within the organization. Interact directly with business stakeholders to understand business problems and manage expectations. Present options/recommendations clearly and persuasively to support service decisions. 
• Practice iterative, agile development. Identify and document technical tradeoffs as well as dependencies and constraints. Performs validation against stated goals; facilitate reviews and completion.
• Support operational delivery. As needed, participate in operational delivery of governance services to ensure stakeholder experience and address capacity spikes in service needs.

We’d love to hear from people with:

• Bachelor’s degree or equivalent experience in a related field
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years)
• Demonstrated ability to work with design and engineering to deliver customer facing features (5 years) 
• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (5 years)
• Industry experience in a technology environment with a record of successfully delivering complex products (7+ years)
• Strong verbal and written communications skills. Consistently uses communications skills to influence outcomes within a known skill set
• Hands on experience in developing roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements across teams in a fast-paced, changing environment
• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings
• Ability to thoroughly understand complex business and technical issues and influence decision making
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Ability to influence others without authority to get things done on time
• Ability to work within large organizations to collaborate and drive cross-functional efforts and build partnerships to secure the resources necessary to achieve goals
• Ability to balance multiple priorities and meet deadlines
• Strong knowledge of agile development practices, methodologies, and tools
• Knowledgeable of product ownership methodology to highlight issues and help as needed for product/service lifecycle

Preferred Qualifications:

• 4+ years of progressive industry experience in Data Management, Data Governance, Information Risk Management, IT Governance, IT Compliance, Data Privacy, or Internal/External Technology Audit disciplines, with at least two of those years in an IT or a software development setting 
• Exposure to industry governance or compliance framework (ISO, NIST, DMBOK, ITIL) and ability to leverage or apply knowledge and skills to current work
• Ability to collaborate across teams, both internal and external to Technology Operations and Governance, Risk & Compliance (GRC), fostering effective engagement and building relationships
• Certifications such as CISA/CISSP, DGSP/CDMP/CIMP, CISM, CIPM or others focused on controls assurance, information security, data privacy or information risk management is a strong plus
• Business process (Six Sigma/Lean) or project management (PMP) certifications a strong plus
• Technical knowledge in O365 tools such as Excel, Sharepoint, work management tools such as Jira
• Technical knowledge in metadata/governance/compliance tools such as RSG Archer, Collibra

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.