Fraud Customer Service Representative

7 days ago

Elmendorf, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Do you have a passion for helping customers solve problems?

Our company is currently hiring in San Antonio, TX

Fraud Customer Service Representative

$16.75 HR

Great Benefitsand Paid Training

Summary:

As a Fraud Customer Service Representative,you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.

What you will be doing:

  • Answer Inbound Calls from customers/clients with questions concerning and/or related to their account.
  • Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
  • Process disputes and fraud claims in accordance with client policies and guidelines.
  • Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
  • Explain complicated topics in a clear and concise manner.
  • Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations.
  • Log cases in database detailing actions taken on accounts and conversations with customers.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Other duties and tasks as assigned.

What you get:

  • Full Time Employment
  • This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
  • Business/Operations Hours: Monday Sunday, 24/7
  • Hourly Rate of $16.75 starting on day one
  • RBC Incentive Plan - opportunity to earn up to $350 a month, based on metrics and performance after training.
  • Differential
    • Shift differential of $1.50 an hourif working hours between (6:00PM to 6:00AM) Monday - Sunday or Weekend shift differential of $1.00 an hour (Saturday - Sunday) between 6am-6pm

Paid Training:

  • Training Schedule: Monday - Friday (11:00am-8:00pm)
  • Career Growth Oppurtunites
  • Great Work Environment

Benefits:

  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
  • 401K

People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients financial lives.
  • Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
  • Successful completion of Conduent 3-to-6-week new hire paid training program.
  • Has the ability to engage with clients begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
  • Effective and accurate written and verbal communication skills.
  • Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms.
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
  • Minimum of 6 months of experience in a customer service or client-facing role, with a proven ability to handle difficult customer situations.

Required Qualifications:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, orequivalent.
  • Six months minimum experience in call center, customer service and/or dispatcher experience.
  • Must be able to successfully pass a criminal background, credit check and security fingerprint.

Preferred Qualifications:

  • 1+ years of experience in the banking/financial industry.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

RequiredPreferredJob Industries
  • Other

  • Customer Services Representative

    4 days ago

    Elmendorf, United States Conduent State & Local Solutions, Inc Full time

    Customer Services Representative at Conduent State & Local Solutions, Inc summary: As a Customer Service Representative at Conduent, you will be the first point of contact for customers, adeptly addressing their inquiries and resolving complaints. This role requires effective communication, problem-solving skills, and the ability to navigate complex...

  • Customer Service Representative

    1 week ago

    Elmendorf, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    About the RoleThe Customer Service Representative will be responsible for providing excellent customer service, maintaining a clean store environment, and operating the register. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer experiences.ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Elmendorf, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    1 week ago

    Elmendorf, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    Job OverviewTex-Best, a dynamic retail company, is seeking a highly motivated Customer Service Associate to join its team. This exciting role offers the opportunity to work in a fast-paced environment, providing exceptional customer service and ensuring a positive shopping experience for customers.About the RoleThe Customer Service Associate will be...

  • Customer Service Representative

    3 weeks ago

    Elmendorf, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Cashier to join our team at El Tigre / Tex Best / La Lomita, Inc.About the RoleThis is a great opportunity for individuals who enjoy working in a fast-paced retail environment and providing excellent customer service. The Cashier will be responsible for operating the cash register, processing...

  • Customer Services Representative

    5 days ago

    Elmendorf, TX, United States Conduent State & Local Solutions, Inc Full time

    Customer Services Representative at Conduent State & Local Solutions, Inc summary: As a Customer Service Representative at Conduent, you will be the first point of contact for customers, adeptly addressing their inquiries and resolving complaints. This role requires effective communication, problem-solving skills, and the ability to navigate complex...

  • Customer Service Representative

    3 weeks ago

    Elmendorf, TX, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Call Center Representative

    1 month ago

    Elmendorf, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Convenience Store Team Member

    2 weeks ago

    Elmendorf, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    Job SummaryThe Customer Service Representative role at El Tigre/Tex Best/La Lomita, Inc. involves providing exceptional customer service, maintaining a clean store environment, and operating the register. We offer a competitive salary, flexible scheduling, and opportunities for career advancement.Key ResponsibilitiesProvide excellent customer service to...

  • Food Service Team Lead

    9 hours ago

    Elmendorf, United States El Tigre Tex Best La Lomita, Inc. Full time

    Job DescriptionJob DescriptionDescription:Tex Best travel centers provide a unique workplace experience for all of our team members within Retail Convenience Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, Tex best is the place for you to begin your...

  • Food Service Team Lead

    2 weeks ago

    Elmendorf, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    Job OverviewWe are seeking an experienced Food Service Team Lead to join our dynamic team at Tex Best. As a key member of our retail team, you will be responsible for managing the food service area and ensuring exceptional customer experiences.About the RoleThe successful candidate will possess a minimum of 2 years' experience in the C-store industry, with a...

  • Seasonal Support Driver

    2 months ago

    ELMENDORF, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Retail Associate Manager

    1 week ago

    Elmendorf, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    About Tex-BestTex-Best, a leading retail convenience store chain, is committed to delivering exceptional customer experiences and building strong relationships with our community. As a Customer Service Associate, you will play a vital role in helping us achieve this goal.Job DescriptionThe Customer Service Associate is responsible for providing top-notch...

  • Retail Sales Associate

    1 week ago

    Elmendorf, Texas, United States El Tigre Tex Best La Lomita, Inc. Full time

    About UsEl Tigre / Tex Best / La Lomita, Inc. is a leading retailer of convenience store products and services. We are committed to providing our customers with exceptional shopping experiences and offering our employees a positive and supportive work environment.Job DescriptionThe Cashier will be responsible for:Operating the cash register to accurately...

  • Experienced Logistics Manager

    4 weeks ago

    Elmendorf, Texas, United States TMC Transportation Full time

    TMC Transportation, the nation's largest employee-owned open deck transportation company, is seeking a seasoned logistics professional to join our team as a Dedicated Final Mile Fleet Manager in Elmendorf, Texas. With a strong focus on quality and customer service, we offer a dynamic work environment that fosters growth and development.Job OverviewWe are...

  • Over-the-Road Driver

    2 weeks ago

    Elmendorf, Texas, United States Paschall Truck Lines Full time

    Job Overview">Paschall Truck Lines is a leading provider of transportation services, and we're seeking a skilled Over-the-Road (OTR) Driver to join our team. As an OTR Driver, you'll be responsible for safely transporting goods across the country, ensuring timely delivery and exceptional customer service.">About You">You must have a valid Class A Commercial...

  • TMC Transportation | Dedicated Final Mile Fleet Manager TX | elmendorf, tx

    1 month ago

    Elmendorf, United States TMC Transportation Full time

    TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation...

  • Dedicated Final Mile Fleet Manager TX

    1 month ago

    elmendorf, United States TMC Transportation Full time

    TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation...

  • Dedicated Final Mile Fleet Manager TX

    1 month ago

    elmendorf, United States TMC Transportation Full time

    TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation...

  • Dedicated Final Mile Fleet Manager

    1 month ago

    Elmendorf, United States TMC Transportation Full time

    TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation...